21/1/25
Verified Renter
I truly enjoy the community here and the great atmosphere. Wendy and the team are phenomenal assets to the building—always helpful and dedicated. That said, there are some challenges with the elevators needing repair and the parking situation, which is by far the most frustrating aspect of living here. I’d love to see improvements to parking fees, gate access, and timely updates when there are issues with the gate. Overall, I’m happy to call this place home, and with a few adjustments, it could... be even better!
Reseña de Apartments.com
Administrador de la propiedad en Modera Old Ivy respondió a esta revisión
Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoy the community atmosphere and appreciate the dedication of Wendy and the team. Your kind words motivate us to continue striving for excellence!
We understand... your concerns regarding the elevators and parking, and we sincerely apologize for any inconvenience these issues have caused. Please know that we are actively working to improve these areas. For the elevators, we’ve scheduled more frequent maintenance checks and are collaborating closely with our service provider to ensure timely repairs and minimize disruptions.
Regarding parking, we’re currently evaluating ways to improve the overall experience, including reviewing fees, gate access reliability, and communication during any unexpected gate malfunctions. We are committed to providing timely updates and clearer communication to keep you informed.
Your feedback is invaluable in helping us identify areas where we can enhance your living experience. If you have additional suggestions or concerns, please don’t hesitate to reach out to us directly. We’re here to help and ensure Modera Old Ivy continues to feel like home.
Thank you for being a valued member of our community!
Best,
Wendy H
Community Manager