West Inman Lofts

I have lived at West Inman Lofts since July 2021. My first unit was a centennial layout, which I loved and lived in until October 31, 2023. When I wanted a change of space I paid my transfer fee and found a peachtree layout. Since October 31, 2023 this unit has progressively given me nothing but trouble.

It has gotten to a point of nightmarish. My daily commute home from work every night is consumed of wondering if my heat will be working, if my bed will be damp from a new leak from the... ceiling, if I will need to boil pots of water to bathe myself because my hot water is still not working, if I will find new untested & unidentified mold or mildew, or if I will be harassed by a homeless man in the elevator, stairwell or hallway.

And those are just a few of the issues I have encountered in the past 6 weeks in the cold.

I have moved past the issues this summer brought on, roaches, ac not working, sink leaks, and the inability to utilize my balcony and windows due to my neighbor allowing the dog to poop on the balcony for months (without cleaning it up) creating a stench that would waft into my apartment.

I have been patient, I have been understanding, and I have been forgiving with management , but now I have reached this highest point of anxiety I have ever felt for a home. When I asked for help I was offered $200 for my “inconveniences”, while at the same time they are offering new tenants 6 weeks off their rent, and earlier this month they were offering 8 weeks off. It seems the focus is on GETTING new tenants in as opposed to KEEPING loyal tenants in.

It has truly broken my heart and spirit that after years and months of full and on time payments to an apartment with luxury in their title this is how I am left to live.

I used to love this apartment complex so much I had friends move in! Now I warn everyone locally about it. I work in this very same neighborhood and talk to local clients daily about the troubles I have encountered here at West Inman Lofts lately, it leaves people shocked and concerned.

I am writing this review for the public. There are too many other housing options around this complex to roll the dice on an apartment here. Lee mas

The cons really outweigh the pros on this one.

Pros
- Friendly maintenance staff
- Great location
- Vaulted ceilings on the first floor

Cons
- The office will pick up once out of every 10 times you try to reach them
- Never received notice about a renewal while living there
- Took 3 months to get a deposit back that wasn't the full $200. When asked for an itemized receipt, I was ghosted. Just received notice 10 months later that they sent me to collections over a $63 balance! Verbally was... told that all balances were taken out of the returned deposit. Funny how they couldn't reply to my email chains saying this.
- I am still owed $400 rent referral 2 years after referring a resident
- First floor apartment flooded from a rain storm. Didn't send maintenance to remove the water so we were forced to rent a machine to remove the moisture on our own :)
- Trash chute is typically backed up so the trash room is covered with loose bags of trash
- Random balances added to the portal that couldn't be explained for. I would have to log into the portal every few days to make sure I wasn't be charged unnecessary charges
- Stolen packages with the set up of the mailroom. Not much the front office can do about this, but they could invest in a better package room system.
- Apartment smelled like cigarette smoke upon move in. Maintenance tried to cover up the smell but it never went away.

For all of the above issues, I had gone to the office multiple times to try and fix it. They were aware of all of this and have yet to make amends on any of it. I would avoid due to the mere fact I am owed hundreds of dollars yet have been sent to collections. I haven't lived there since October '22 and they are still giving me headaches.

Lee mas

This is the most pathetic apartment complex I have ever lived at and I regret signing my lease so badly. The office staff is rude, combative, and completely incompetent. They are not concerned about their residents and don't understand the requirements of the job. Maintenance is a joke and simply covers up mistakes and doesn't fix the root issues. The place is dated and gross. Don't be lured in by the lower rents - this place is hell!

Management staff does not care about the conditions of the property nor the satisfaction of the tenants. You will find notes all throughout the property in which tenants have had to write or type letters about the condition of the property as though it’s an HOA. Tenants should not be responsible for doing the managements work due to their laziness and lack of concern. Things are always broken around the property including the security doors and gates which can be a Huge security concern. ... None of the managers live on property except the maintenance manager (and he seems to be clueless or doesn’t care about the degree of filthiness). Walk around the back elevators and garbage chute and dog area prior to moving in and if you do move in make sure your unit is no where close to either. Disgusting Property in a great location. Would be a great property if they had better management. Take your time to visit other properties in the area that are better maintained, are safer and have security and have management that care about the tenants. I had to escalate my problems with the corporate office and the resolution ended up being me cancelling my lease after only 5 months. One positive is that all of the tenants that I met were really nice...that was pretty much the only positive. Lee mas

Great location, but very poor management. Management will not provide full disclosure about potential noise levels of the units and/or potential smells in or near the unit.