Monterey Village Apartamentos

First, I want to express my disappointment with the management team's lack of responsiveness. When I moved in, I was promised stainless steel appliances. However, it took three months to receive all of them: the dishwasher arrived in the first month, the stove in the second, and the refrigerator in the third.

In the three months I've lived here, I've submitted over 10 maintenance requests. These include issues like running toilets, falling shower curtains, a roach infestation, no heat for days,... and a front door lock that fell off, making it impossible to secure my home. Additionally, I was unfairly charged $200 for a toothbrush that had been stuck in one of the toilets for years, according to the offsite technician who finally came to service it two months later. Despite this, the toilet still runs nonstop.

The valet trash service is unreliable, yet we are still required to pay the monthly fee. The mailboxes are broken into four times a week, which is not surprising given how easily the entire panel can be removed.

This has been the worst move I have ever made. Lee mas

They have a bad sewage problem
Shower stays clogged up toilets stay clogged up ! Water was leaking from
Our ceiling carpet had molded and corners of the wall did ! Maintenance claim they come and fix the problems you have but they fix it for a day and it’s back messed up . They also have a bug problem we have had several problems with bugs like nats being in the bathroom because of the sewage problem

I've never lived this close to the expressway. Talk about convenient. Get off 75, I'm home. I work a long way from here. It's nice that after a long day. I can be home quickly without having to drive 30 minutes down Tara.

This is the worst apartment to live in. The leasing office agents are rude and inconsiderate. The apartment is infested with roaches, everything is breaking apart in the apt. This apartment does not meet the criteria advertised. I signed my lease in August and have had to call the maintenance guys almost every other day for issues I am having with the appliances, roaches, and walls of the apartment. Please do your research well before signing, I plan to break my lease soon. This is the worst... decision I have made so far this year, I do not recommend living here at all. Lee mas

SAVE YOUR TIME AND MONEY AND LOOK ELSEWHERE! I would not recommend this apartment complex! The staff is extremely rude, especially the female that works in the office on weekends (Cora, Corey.. or something of that nature). Management is very inconsistent with their policies and line of communication. We moved into an apartment that was infested w/ roaches, had a broken clothing washer, broken a/c, water damage on the wall from a leak, a broken kitchen cabinet, a broken garbage disposal, etc. I... felt as if we were putting in maintenance orders everyday. They also added a few charges to my account w/o notice. There was a rental insurance fee that they charged me monthly despite the fact I provided proof of a personal rental insurance policy. When I went to speak to them about another fee (for a pet my friend brought w/ her), I was told a pet fee is added whether the pet resides in the residence or just visits. They said “It was my problem” that I didn’t recieve the notice placed on my door or the “call” they attempted to make.. You would think something that important would warrant for an email, letter IN YOUR MAILBOX NOT ON THE DOOR, or even a voicemail. When I spoke to the manager originally, I was informed an extension would be placed for the $300 pet fee that went unannounced. The next time I spoke to her, she said she didn’t provide extensions and that I had to pay everything at once or there was nothing else they could do to help me. Lee mas