Rosemont Bentley Apartamentos

Still no hot water Smh . I asked nicely if they could make sure my water heater was working before the day was out it’s been 2 day and I come home still to no hot water, which to me is very much insane. It’s also been 3 months and we still have to drive all the way to the post office to pick up our mail. Such an inconvenience, The hallways smell like and urine. And people leave there trash by there door for days with other stuff lying around making the stare way look unappealing.

problems with black mold in my apartment 3 weeks ago due to a leak in the apartment above and still unresolved.

Be careful, a lot of the 5 star reviews are from people who had a nice tour but never moved in. Moving in was a struggle, there were several miscommunications between staff members and several times where staff just completely dropped the ball. After I got upper management involved, however, the situation was amended. That's where 1 star is coming from. The other star is from the fact that my unit is nice enough, I don't hear my upstairs neighbors, and the complex is dog friendly. Now, after... living here for 6 months, I can say that the grounds are not adequately tended to (garbage and broken glass everywhere), the pool is never open, and when it is open, its dirty, the trash compactor is always overflowing and smelly, and there's a really bad issue with standing water and mosquitos. I can rarely step outside for ten seconds without getting swarmed. Not to mention my car was broken into on memorial day weekend and the gates are always wide open. Staff isnt very quick responding to work orders, and when they do respond to a work order, they're unprofessional. Had one staff member ask me to leave my apartment door unlocked for him as I was leaving because he didnt have his key. Another time I had put in a work order for a leak in the kitchen, came home from work to see they had fixed the leak but set one of my kitchen towels on fire and knocked my trash can over. There are just so many things this place is lacking. It's crazy to me how rental corporations like this expect us to fork over so much of our money on time every month but they cant even provide us with a dignified living space. Anyhow, take those 5 star reviews with a grain of salt. Lee mas

Very poor management and maintenance. I moved into this place less than a year ago and have had so many problems. When I signed on they said that I would have updated appliances, I have yet to get an upgrade. My A/C has gone out multiple times through the summer. To make matters worse, My water heater was installed incorrectly which was leaking gas. NOBODY in management has done their job to fix these problems and every week I deal with more and more unsolved problems.

It's almost a month after raising a ticket to simply change the fused light bulbs in the kitchen. Nobody from maintenance turned up yet. I raised multiple tickets through their web portal no response for any of them. Called more than 10 times, every time same response, "apologies, we are short-staffed and paying attention to high priority tickets". Visited in person and again the same response. It's almost a month, but they don't even care about the residents. I would definitely not recommend... this apartment. Lee mas