1/3/25
Very poor quality
I have lived in this place for a year and the air quality in the apartment was awful. The units around smoked and all the smell came into the apartment l, the air vents were never cleaned I put a request for them to be cleaned I even left it open so they can see. On the camera I saw they went in and went in with a vacuum and a new filter. I unfortunately was at work when all this happened but when I arrived it was still dirty and turning on the ac or heater made it hard for us to breath and the... air was not good for my newborn regardless of how many times I cleaned. The washer and dryer in unit was horrible it ruined ALL of my white clothes and light color clothes and left what looks like rust stains. I put multiple request about this and I was told the units were not going to be changed because it was their newest but everything was getting ruined. Then one of the maintenance guys he really tried to be helpful but unfortunately was denied. He told me it the water heater that is messed up and he tried to order a new one especially since he saw the baby. Our water when you first turned it on would come out brown and rusty and that the same water going into the washer. The water was always dirty especially if the complex decided to turn of water completely. Sometimes we had to go days without using the water because even after letting it run for a while it still would come out dirty. I sent pictures of the office of how it looked and they did nothing about they would say they would put a request for maintenance to check but never did. When I put request they would take couple days to come out. The office team has changed multiple times since being there but they all have been lazy and not helpful at all. I definitely don’t recommend living in this place.
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Administrador de la propiedad en Rosemont Berkeley Lake respondió a esta revisión
Hello, thanks for your feedback. We wanted the opportunity to address and rectify any and all complaints that you may have had. Please give us a call at (770) 476-5600 or stop by so we can review the details point by point and try to improve your... experience with us.