Rosemont Berkeley Lake Apartments

I have lived in this place for a year and the air quality in the apartment was awful. The units around smoked and all the smell came into the apartment l, the air vents were never cleaned I put a request for them to be cleaned I even left it open so they can see. On the camera I saw they went in and went in with a vacuum and a new filter. I unfortunately was at work when all this happened but when I arrived it was still dirty and turning on the ac or heater made it hard for us to breath and the... air was not good for my newborn regardless of how many times I cleaned. The washer and dryer in unit was horrible it ruined ALL of my white clothes and light color clothes and left what looks like rust stains. I put multiple request about this and I was told the units were not going to be changed because it was their newest but everything was getting ruined. Then one of the maintenance guys he really tried to be helpful but unfortunately was denied. He told me it the water heater that is messed up and he tried to order a new one especially since he saw the baby. Our water when you first turned it on would come out brown and rusty and that the same water going into the washer. The water was always dirty especially if the complex decided to turn of water completely. Sometimes we had to go days without using the water because even after letting it run for a while it still would come out dirty. I sent pictures of the office of how it looked and they did nothing about they would say they would put a request for maintenance to check but never did. When I put request they would take couple days to come out. The office team has changed multiple times since being there but they all have been lazy and not helpful at all. I definitely don’t recommend living in this place. Read More

It's been almost a year since I moved in, and the air conditioner has broken down about 20 times, and sometimes even if you ask for a repair, it won't come for 2-3 days. I get an email saying the issue has been resolved. The repair request history is not showing. Not only the air conditioner but also the ceiling of the house below is leaking, so we visited our house for a few days to repair it. Apparently, there's no problem. Even after repairs, the house downstairs still has a complaint that... water drops from the ceiling. On a rainy day, even if my house closes the windows, the water drops from above. I've asked for the air conditioner repair five times since yesterday morning, but it didn't come until this evening. Nonetheless, we didn't get angry. It's 84 degrees now. Even if I have a 3-month-old baby, it doesn't get processed quickly. In the winter, I even spend the night without a heater. I've tried to keep my fetus warm. They don't fix fans to the ceiling for a year. I might have to buy one. I post realistic and honest reviews without any bad feelings at all. Read More

The management are liars & act like newbies, they are lazy and horrible & claim they will fix issues in apartments but never come and do it even after MONTHS. WILL EVEN GO OUT OF THERE WAY TO MAKE SURE THEY DONT. this place sucks to live at & id recommend going anywhere but here truly(:

I would never recommend this place to anyone who wants to live comfortably. It’s been a headache ever since I’ve lived here due to continuous maintenance issues. I’ve never had to put in so many work orders for an apartment until moving living here. And there’s no sense of urgency to fix major problems, such as air conditioning units. DO NOT LIVE HERE!

WORST Customer Service! This is regarding Leslie and John from the leasing office. Called this place for availability and even arranged for one of my friends to visit since i am from out of state. They assured everything was all set and sent me a quote and when i tried applying that same day nothing was as they promised. These people dont answer phone calls/respond to emails. Each and every review that talks about leasing office not answering phone calls is ABSOLUTELY TRUE! You can never get in... contact with anyone when you call the office. They don’t call back within a timely fashion. After this experience, I am glad i was saved from actually applying and having to endure such lack of customer service. Read More