Elliot Roswell Apartments

We attempted to move our son into his reserved unit today which he had toured and I had toured last week and had reserved online for several weeks. Once we arrived at the leasing office today it took hours to get our keys and it was for an entirely different unit on the 3rd floor. When we went back to the leasing office, they gave us the keys to the original unit and we completely moved in only to then be told that unit was unavailable and we would need to move everything out to the other... apartment. Ridiculous.
As we were trying to resolve things in the leasing office, there was a steady stream of complaints from tenants and interested tenants in the office. One person even told us that the new management company was the worst they had ever dealt with in almost 2 decades of apartment living. Don't get sucked in by their move in special! They are a terrible management company with poor business practices and customer service who will not hesitate to screw their tenants over. Lee mas

Bugs everywhere, dont live here, pest control will come and do absolutely nothing to stop it

When signing lease the price kept going up even though my family agreed on the price we saw and signed for. Then we were told they need more time to fix the “remodeling”. Don’t expect the “Granite counter tops” So we were paying two rents at one time here and our old place. Day comes to go inside the town home. Water on the floor from the dinosaur hvac closet. A disturbing amount of roaches and all sorts of bugs I can’t name. Doors don’t open normal. Have to use hulk strength. Ac was not working... upstairs and note there is a toddler and 3rd trimester pregnant wife that have to sleep in the bedrooms upstairs when it’s summer time and it’s a nice 85 on the temperature gauge. Waited some time for it to get fixed. They just need to be replaced with new ones. Doubt it. Expect your electric bill to be expensive. you could live somewhere else the same price but extremely better living conditions. Lee mas

Used to live here & Although thank goodness I didn’t have an issue with roaches, we did have HUGE ISSUES WITH LEAKS. Like we felt that our apartment would just cave in one day. They wouldn’t do anything to fit it. Our back yard was basically red dirt that took almost two years to “fix” granted, we had to get stones ourself and place treads to be able to step without slipping or getting dirty. Gym was yucky, staff was aloof most the time.

Hello, I live in a 4br townhouse here at this complex for several years now. My Family and I experience while living at Rivercrossing has been a very enjoyable one! Here the surroundings are quiet,safe and kept very clean at all times!!! Since residing here the office personnel are always professional friendly and more importantly diligent when seeing that our stay here remains a pleasant and safe one!! The newest Manager Jay is very contintive to listening to any concerns we may have. Juan the... Assistant Manager is very knowledgeable in what his title deals with. Jocelyn is such a pleasant person to speak with also!! She makes sure all communication messages are channeled to the appropriate person or persons. I am so pleased with the current staff here included the maintenance crew, whom are also show professional courtesy to my family and I. I want to again thank the staff at Rivercrossing for making sure that our living experience there has been one that deserves writing a review about. Sincerely Diane Lee mas