MAA Spring Apartamentos

I left a review 3 years or so ago when I moved to MAA Spring. What started off as a really great experience has now turned into a bad one. The building isn't bad it's certain staff and I'm big on customer service. The old staff here was nice and involved. I absolutely LOVE Gary, Jamal and Vance (some of the older staff). The changes that have happen throughout not so much. The follow up as of late is horrible and takes awhile if at all and that's normally after you've sent 4-5 email and 10 calls... . I'm a very understanding person but come on, why do I have to follow up. What triggered this review is that my air conditioner started leaking and getting my floor wet which eventually leaded to my carpet smelling like mildew and becoming very hard. To get this rectified it took an entire month and I have yet to see if it's truly fixed. They sent several people out to fix it to no avail. The time it was supposed to be fix which was about a week ago, if they could clean my carpet and they did, but the problems still existed and the carpet became soaking wet again. Now that they've come out a 4th maybe 5th time to fix it, I am asking for that area to be cleaned and checked for mold and the new property manager Shalise sent me a rude email basically telling that because my carpet was cleaned before that she won't be cleaning it again! What? Also I had to have a blower in my home to help keep it dry and I was told to keep it plugged up. Are you crazy? Having that plugged in consistently has raised my electric bill to over $200 which it has never been. I asked if they could consider some kind of compensation towards it and she told me in an email "we are not going to reimburse you for electric service." How rude! I've have never experience that kind of response from any property manager and definitely not the ones before that were here. The breezeways used to be well taken care of and now they are filthy. They keep the bushes trimmed but that's about it. Again, Gary, the maintenance supervisor is AMAZING but he can only do so much especially when it's the property manager job to ensure the community is ran sufficiently. Furthermore, as a tenant that pays their rent on time and has even asked about helping with community events because they have lacked that here. I am applauded. The email was rude and unsympathetic and not handle professionally at all consider what I've had to endure. Lee mas

First of all we want to say that the women that work in the leasing office are great as they really care. My girlfriend and I love the large amount of trees and natural feel of MAA Spring. We enjoy having a gated community and a digital/keyless lock on the door. We also enjoy how some units do not have any side neighbors only on top or bottom. Maintenance team is fairly quick and address any concerns that you have. The staff is overall friendly! They also have a garden and car wash area which is... very unique and cool to have access to. However, we have incurred some challenges and disappointments. We moved from Austin, TX and never got to physically see the unit before move in. We only saw it through video with Katelyn, who did a great job explaining and showing us the unit. One of the biggest issues we have is that the walls cannot be cleaned after anything touches them and seem to scratch very easily. Most of the units also have carpets through every part of the unit except bathroom and kitchen if that matters to you. Our countertop is wood and not granite which we are not used to for the price range of 1500-1600. We have a dog and there are very few or small areas to walk your dog that doesn’t have cement or on the road. There aren’t really sidewalks except in a few areas and are very short. There is dog poop around as typical in an apartment complex as some people don’t seem to care to pick up after their dogs. Also often times you may have to go to the office in person to have a response as there isn’t often emails sent to you about your concerns or issues.

These are our pros and cons of living at MAA Spring Lee mas

I write this as a warning to save others from the terrible experience of living at MAA Spring. Where do I start?? Rats and dog poop, neighbors leave their trash outside their doors, dirty corridors, cigarette butts, and garbage all over the property, especially around the trash receptacles. Amenities are in poor condition, damaged tennis courts have cracks and are dangerous to play on, lights are dim, and you can't see at night with rats around the courts; the pool is unkept, and the car wash is... not usable for half of the year, and a broken vacuum. Unit ceilings leak when it rains due to damaged roofs, and roofers came out without the community staff making me aware on several occasions. The Staff never follows ups, the manager is not truthful and always blames outside vendors, etc. she never takes accountability and is argumentative. The maintenance close-out tickets without completing maintenance requests. The interior units lack ventilation in the bedrooms and are hot. They make you think the countertops are granite, but they are laminate, and you can't cook or cut on laminate, and they are peeling off on the sides of the counters. The floors are cheap vinyl made to look like wood. The complex is not maintained, and the gates don't work most of the time. An unsafe complex with cars getting vandalized and shouting, people hitting walls, and locking one another out. Lee mas

Initially they were great, now they've started asking for 5 star review for $100 lucky draw coupon, which i am not sure is a real one too. Rentals on renewals have been bumped up by 30% which is insane. If you are looking for move in here, it may not be the best decision as aminities like GYM also has a lot of issues for months that the managmement is not addressing. The front office staff is great, it's the management/landlords/owners who are creating problems and being greedy by asking an... increase of more than $400 in rental renewals. Lee mas

The unrealistic rent increase of $450 during renewal is just crazy. Me and my friends moved to this community considering MAA's reputation, we also invited our other friends to move here but looks like it was a bad decision. If corporate does not do anything about this illogical increase then we wont have any option but to move to a different community who values and respect good tenants.