Grand Oasis Apartment Homes

We have lived here for almost 2 years and it is the WORST management I’ve ever seen. We had issues with our heating and cooling system for three months before it was repaired, which resulted in our AC bill being $500 for two months and several visits to the ER because our son got fevers from how hot it was in his room. When we asked to be compensated for that we were told that they would waive our rent if we decided to move out early since we did not get any compensation for a bill being so high... . We found a house to move out to and now we are being told that we will still have to pay an extra months worth of rent. We have sent 12 emails in the last month and no one responds to you. They are very rude very unresponsive and very unhelpful. I would not recommend living here because if you are to face an issue, no one will help you. the apartment itself is great. It is very spacious. No issues with that but the management is a dealbreaker. Lee mas

I lived here for 4 years. I felt safe in the community but immediately dealt with all manner of issues. About 3 months after moving in, the neighbors above me decided to let their toilet overflow. I woke up in the middle of the night to the ceiling dripping in several places. It took forever for repairs to be done and when they were it was never completely solved. There is water damage all over the place and the solution was to paint over it. I'm sure there's mold. Then, we had bug issues.... Coming from behind the fridge and drains. Terrible bug problems. Gate is always broken. I moved to TX this Summer and returned recently. I drove by the property and looked for the gate to be open. No surprise- it was. Lee mas

We are staying in building 13.
We had rats in our apartment and even after repeated complaints there was no proper action.
They would place few traps, which didn't solve the issue. When asked to close the holes in walls, they wouldn't do it. After repeated complaints they closed it some spray, but immediately rats chew that and came in the next day. If you want to live to with rats, choose this apartments.

I would give this apartment complex negative stars if possible. The people who work there are probably the worst part about it. The office is constantly closed early, closed on random days, and they rarely answer the phones. When they do answer the phones they're rude and impatient. If you have sanitary issues with your neighbors they do nothing about it. If you need service in your apartment the times are delayed and their excuse is still Covid. The package room is easily accessible by... people who do not live there and packages are always just sitting on the floor for anyone to take. The gym is also easily accessible by people who do not live there - even though you need a key to get in the door is almost always open. The grounds are always littered with trash, the trash compactors are always clogged, and the gates are ALWAYS broken. But hey - you'll be invited to enjoy a food truck night or a wine night at the leasing office regularly. The price may seem enticing for the Suwanee area but the cost is made up in headaches from actually living there. Do yourself, and anyone you know looking at this apartment, a favor and just don't. Lee mas

I would give this apartment complex negative stars if possible. The people who work there are probably the worst part about it. The office is constantly closed early, closed on random days, and they rarely answer the phones. When they do answer the phones they're rude and impatient. If you have sanitary issues with your neighbors they do nothing about it. If you need service in your apartment the times are delayed and their excuse is still Covid. The package room is easily accessible by... people who do not live there and packages are always just sitting on the floor for anyone to take. The gym is also easily accessible by people who do not live there - even though you need a key to get in the door is almost always open. The grounds are always littered with trash, the trash compactors are always clogged, and the gates are ALWAYS broken. But hey - you'll be invited to enjoy a food truck night or a wine night at the leasing office regularly. The price may seem enticing for the Suwanee area but the cost is made up in headaches from actually living there. Do yourself, and anyone you know looking at this apartment, a favor and just don't.
Lee mas