Sterling Pointe Apartamentos

We lived here from July 2021 - August 2022 and I would not recommend it. Here is why. - Roach infestation from the time we moved in for about 6 months. They refused to treat or examine other units, even though they acknowledged that they could tell they were probably coming from elsewhere. I guess “luckily” we were only seeing 3-4 a night and none otherwise, but still unacceptable. What do you know - the upstairs unit moved out and they were infested. At that time they were not doing regular... inspections or sprays. - Neighbors. Everyone was nice, but many did not take pride in their surroundings. Trash everywhere, all over the grass and yards. Unpleasant smells coming from neighbors apartments, infiltrating our own. Children unsupervised and vandalizing the pool, clubhouse, leaving their bikes everywhere, running around with dogs off leash. - Freezer - our freezer was broken for four months, causing food waste of hundreds of dollars. They kept putting the maintenance off - and it ended up being a fairly easy fix. I believe we had to bring this up multiple times to management - the second time we brought it to their attention, they had forgotten about our first request. - Unclean apartment - when we moved in, multiple shelves were covered in dust, and there was food crusted onto multiple walls and doors. - Deposit - On a deposit disposition form we received they are charging us $135 for cleaning and $300 for partially repainting two walls (due to slight discoloration from where two pieces furniture sat for a year - we occasionally burned candles - and two small scuff marks) Repainting is not mentioned in the lease under charges in regards to move out. They are also telling us that they don’t usually clean or hire cleaners after a tenant moves out and that’s why they’re charging us. We cleaned when we left and forgot two appliances that were undamaged but used regularly. Our tenant portal, on the other hand, stated the repainting fee was only $85, with no mention of a cleaning fee. In that case, they owe us. We have tried to communicate with them nicely about these discrepancies - our first email went unanswered for 11 days, until we called them and reached someone that way. I still have not received a response on why the charges listed separately differ from one another. I will say, the apartments themselves are spacious, albeit a bit dated. The place has promise, but with everything we went through we were happy to leave. Lee mas

First off let me say that the location is perfect and the apartments are great. The staff is very nice. I have been here what will be two years in November. During my time here, the only issue I’ve had is my upstairs neighbor. They have younger boys who are left unattended. Most nights I’m awakened between midnight and 4 by constant noise; running, jumping and large thuds. To date complaints have fell on deaf ears. I’ve been directed by management to call police, which I reluctantly did, and... they referred me back to management. At the direction of my lawyer, I documented the issues and asked for a release from my lease, which they denied. I’m stuck here until November when I can look for something different. I love everything about this place, but at 54, I need more than 3-4 hours of sleep each night. If you are like me, I suggest finding someplace else to rent. Lee mas

The staff here have been amazing - helpful, patient, informative - from the apartment hunting stage to living here as a tenant. The apartments are really nice, laid out well, and so far easy to heat/cool.

Beautiful property & lovely apartments! The entire staff - Office & Maintenance - rocks!!! Very professional, helpful and accommodating. Maintenance is right on top of it! I highly recommend AND they are currently building a pool!

Unbelievable Staff and Management team. Renee and Justin respond almost immediately to questions and concerns. They treat people respectfully and honestly. Attention to detail and face to face response to concerns is unlike anywhere I've ever heard of. This property is well groomed, well managed and more importantly well liked. It's truly home to those of us who live here. Having that personal connection to staff, knowing you matter as a resident is a feeling of comfort and relief, just... knowing how respected you are. Thanks so much for making my new apartment my happy place, I'm proud to call home! Lee mas