16/3/25
Verified Renter
Used to be better I’ve lived here for 4-5 years. The last two years have been the worst. For one nobody responds to emails or answers the main line. I’ve been paying for pest control and nobody comes and sprays. the other day I had 3 wasps in my apartment. I’m also allergic so this is a problem. The stink bugs are bad as well. I put maintenance requests and they don’t get fixed. Door frame on the balcony is broken, so I can’t even crack the door to let a breeze in. there’s holes in my ac frame,... the thermostats is broken and they put the wrong type that belongs with central heating and air systems on so it still doesn’t control the heat, my bathroom sink has a dribble of water coming out all of a sudden, the bathtub paint is fully chipped off. I have to manually control it from the baseboard system. There’s a charge for utilities and nobody has explained that to me. The laundry facilities ruin clothes. The dryers have holes in the back of them that rip your clothing. The prices keep raising yet the quality of the place is going down. I’d love to have my emails responded to AT LEAST. Instead of feeling like I’m ignored and not taken seriously
Reseña de Apartments.com
Administrador de la propiedad en ReNew Aurora respondió a esta revisión
We're sorry to hear about your recent experiences and thanks for providing a detailed review. We acknowledge the issues you've shared with us, and it's disappointing to learn that we did not met your expectations over the last two years. We know how... important open communication is, as well as maintaining a comfortable living environment, so we assure you that this matter will be addressed seriously. Your valid points relating to pest control, laundry facilities, and maintenance requests are indeed concerning and warrant immediate attention. Please accept our sincere apologies for any inconvenience caused; we're determined to rectify these issues promptly for a better living experience for you.
