TGM Springbrook Apartamentos

This complex is awesome. The maintenance is great and the leasing team is wonderful too. Everyone is so helpful!

Move literally anywhere else. My boyfriend's car got stolen twice. Lack of security- no cameras on property and people are always walking in groups all times of day. Packages get stolen all the time. Management is beyond incompetent- always too busy to help. In the summer coming home at night is a nightmare there's a bunch of spiders/bugs all over the walls and doors. The only good thing about this place is the location, super convenient

I honestly don’t know where to begin. Between the price gouging of rent, incompetent maintenance team, and paper thin walls, the issues are endless. I beg of you, don’t make my mistake. Save yourself the headaches and keep looking for a place to call home.

We lived here for two years. The absolute worst renting experience. We should NOT have renewed our lease for the second year after several issues the first but the location was a quick commute for work.
-Neighbors would carelessly “bump” (according to maintenance) their drain in the laundry room causing their side to leak and then flood into our unit. SEVERAL TIMES. I had to call the front office/maintenance number and the emergency number MULTIPLE times before someone would answer me and they... would simply blow me off and it would require calling them back everyday for the next 3 days before someone finally gave me some answers. Their “quick fix” was to place this giant air dryer/shopvac in our unit to dry everything and they would drop it off, cut back the carpet and then come back 3-4 days later (after multiple calls by me) to pick up the vac. Then claim a “different guy” or company had to come address the cleaning of the carpet because they were not planning on cleaning the carpet that was just saturated with water. I had to fight with them to do so. Again, MORE THAN ONCE and they refused to replace the carpet (there is no padding underneath FYI) so it constantly smelt like damp/old carpet.

Dishwasher never worked & no response when neighbors allowed their dog to pee/poop on the patio which meant it seeped down onto our patio.

Then, we came home with our newborn. It was a nightmare. There was a leak in the ceiling of our bathroom so they came to “look” at it which meant the guy poked the hole, let that water out then LEFT the bathroom covered in paint chips everywhere and a hole cut out in the ceiling. I couldn’t use the bathroom without the ceiling leaking water onto me. I am 4 days postpartum at this point. Absolutely insane to think they thought it was acceptable to take TWO WEEKS to get this issue resolved. They didn’t view it as an emergency because “the toilet still works” so I had to keep calling and getting ignored/hung up on or PROMISED to be called back. Nothing. No answer. Finally some random guy and his adolescent son show up to complete the job. Tracking in and out of the apartment with our newborn. They painted over anything and everything. Any hair that happened to be in the bathroom? That got painted into the wall. They left our bathroom with a garbage bag “covering” the hole in the wall while water dripped through it every so often and EVERY time the upstairs neighbors used their bathroom and/or shower. Absolutely disgusting. Lee mas

The management does not respond to emails and does not follow through and call back when they promise they will. The management does not do anything; they are simply there to hold packages. Which have been lost or stolen. Maintenance issues can take months to complete. Overall they only care that rent is paid on time and not if their ends of the lease is upheld to the standard they pretend to hold