Haven Hoffman Estates Apartamentos

I moved in almost a year ago. The previous tenants were smokers, I was not told this. The walls are disgusting and the unit is falling apart. I need new windows as they have no insulation and are cracking. My closet doors are constantly falling apart. I have had people come out twice to fix them. They are still broken. The wall behind my stove had a huge hole in it. All they did was tape it up and paint over it. The ownership is constantly changing which means you are always needing to change... how you pay, how you register for parking, and who you contact. It's a constant mess. Police and EMS are always here. I do not recommend living here. Lee mas

They only offer "self guided tours" that require you to give credit card information. On top of that, we attempted to talk to who we assume is a property manager in the front office, who briskly and half heartedly brushed us off completely. They don't do anything related to the property on site, as we were told in our very brief interaction, everything including leasing is done strictly online. In addition, when we tried to do a tour, the code they sent did not work. That's way to many red flags... for me and my wife. Lee mas

Units were as pictures but as soon as you Stepped out the “ tour room” you smelled nothing but w33d and food condiments. Hallways were small and old

I moved here at the end of October 2020. The entire process was smooth. From the time I applied to when I moved in. I had a lot of questions when I was approved and Cynthia didn’t hesitate to answer every one of them. Once I got closer to my move in date Corrine began assisting. When I first moved in I noticed the shower head was leaking and I didn’t feel the heat was turning on so I called maintenance. Once I hung up from them someone was knocking on my door to resolve the issue. They are... renovating and trying to make it look really nice. It’s pretty quiet but every now and again you might here the kids outside playing around. I would highly recommend. Lee mas

Management is nice and communicates efficiently through the app/portal and email. The maintenance team is super fast and really nice as well! Since I moved in at the end of April 2020, management has replaced all the awnings over our doors and just added lines so that Comcast internet is an option (previously was only at&t).

The interiors of the renovated units are really nice-looking and modern. The only issue for me is that the kitchen is REALLY small. Very little counter space and cabinet... space. But the appliances are new and the stove is gas, so that’s great.

The laundry is a win and a lose all in one...it’s conveniently paid through an app (no quarters!) and reasonably priced, but it’s not in the same building as my apartment! We have about a 30-second walk 2 buildings down to get there which sucks in bad weather. Luckily the app tells you the status of your clothes and if there are washers/dryers open.

Haven’t had issues with neighbors; everyone seems nice and no one is too loud. We love the location and would want to stay here if we can but may move out at the end of our lease because we want a larger kitchen and closer laundry. But overall it’s a great apartment complex and we definitely recommend it! Lee mas