City View at the Highlands

This place looks nice and the lobby and front areas are kept spotless, but don't let that fool you. There are more issues than management can keep up with, but yet, continue to make empty promises. 2 management companies prior tried to fix many of the issues that continue today. We have gone through *4* property managers and I lost count of how many assistant managers and leasing agents, just since Hayman took over in 2022. A few times there was no management at all for months.

A short list:
4... power outages - gate for the garage stuck down, elevators don't work, dead dark in the garage and halls
Freight elevator was down for months
Passenger elevators down 3 times (not due to the power outage)
Mushrooms are growing in the hallway (likely from past floods, there were many)
Fire alarm at midnight and 2am, no explanation
Pigeons live in the garage
Water shut off on a very cold day in Winter and when turned back on, the toilet was making bubbling noises as air was coming out of the line (what a lovely smell!)
At least 4 general emails about noise reminders, but excessive noise and loud music continues
Carpet being removed left us with zero soundproofing, ruined any enjoyment of peace and quiet we used to have
Construction all Summer, so a giant dumpster was in front of the building and created a huge blind spot with near accidents driving in/out
Hammering, sawing, drilling in the apartment near me when it was being remodeled for a month

In my apartment, at move in:.
Cabinet door was hanging crooked and still doesn't shut properly, even after maintenance claimed it was fixed
Leak under the sink, everything got drenched
Other sink was slow draining and eventually fully clogged - all that goes in it is toothpaste or water
Water from the ice maker in the freezer leaked into the refrigerator
The dryer wouldn't stop spinning once the door was opened
Enormous hole in the carpet from a previous tenant
The hot water is not nearly as hot as it should be
Wood window sill in the living room has *years* of water damage and was simply painted over

We've had complete "good neighbor" turnover in just a year! An extreme few kind and lovely people left, the rest are selfish, rude, incredibly loud and it feels a little more like a college campus every day.

At this price point and the "luxury" branding, I expect more. You should, too. They've had plenty of time to get it together. Lee mas

The long and short is - if you have other options, take them. Every day, we have a new rule. This week, no delivery people are allowed in the building. A few weeks ago, we received scathing emails about this being a non-smoking property. I don't smoke, but there are A LOT of people who do (and still are - on their balconies every night). We received a 15 hour advance notice of some contractor that needed to enter our apartment, we're supposed to get a 24 hour notice. Half the cardio equipment at... the gym is inoperable about half of the time. 4 out of the 6 machines randomly have no power and there's never been any communication as to why. The package room is a disaster. Package lockers? Please. Amazon doesn't use them. Packages are left on the floor and the room is unlocked from outside. We receive emails once a month about not putting trash bins out before 6pm and bring them in before 9am or we'll get a fine. We receive threats to tow vehicles constantly, if we park out front of the building and you must have a visitor pass (to be obtained during daytime hours), or they'll get towed also. We're no longer allowed to use the community room for private events. There's supposed to be a dog washing station, but it's really a giant trash bag over a hole in the wall for about 5 months. There's random candy wrappers, etc in the halls, because people can't pick up after themselves and we have no cleaning service. The front half where tours take place is spotless. The doors are propped open *all the time* this building is *not* secure. The number of times they send out things with a wrong date is pretty astounding. This is basic...and these are the people who will be in charge if (heaven forbid) anything serious happens like another flood? There have been many. Ask them why the carpet was replaced throughout the building! People have zero respect for your vehicle in the garage and drive like it. My neighbor's car was hit and we have cameras throughout the garage, but office staff couldn't figure out who hit the parked car.

The office staff - every one of them - are rude. They simply make excuses for their behavior and go on with their day. The answer to everything is either no, I don't know, or dead air. If you get a response, it's only after you followed up many times and they're mad like you're inconveniencing them. All of that sweet, fake care and quick response to emails you'll get when you apply will immediately evaporate once you sign the lease. Lee mas

The new assistant manager was a wonderful help when it came time for my lease renewal. I had some issues with the previous management team, and it’s been a lot smoother since the new team has taken over. She was really understanding of my situation and did her best to help.

I don’t recommend. Please go anywhere else. They set things up with you to never hear back and they are always changing their policies. And they also don’t at all pay attention here. I’m being charged with an electric bill all the way back to the beginning of last year. I’ve only been here for a couple months. I’m getting charged a couple others peoples bills. I have tried multiple times to contact management, leasing, and the owner about this situation and I haven’t heard anything back. They... add on to things you don’t realize so pay attention. And no complaints are dealt with so if you have an issue and would like resolved, I do not at all recommend coming here. Nothing gets done. Everyone is lazy and VERY unprofessional. Lee mas

All I can say is get use to hearing the fire alarm go off at least 3 times a month maybe even more If you move here. Especially at random times during the day morning mid day or night. I honestly don’t even go out my apartment anymore to check because everyone in the building knows it goes off for any reason. At the same it worries me because I live on the 5th floor with a one year old and I will never know if it’s actually a fire or not. As soon as our lease is over we are moving out. The new... owners of the building seem to not have any interest in the building and a lot problems in the building. Looks beautiful here in certain areas when they show you the building but living here is a different story. Not worth it. Lee mas