23/9/24
Disrepectful of my time!
Disrespectful!!!!
I scheduled an appointment to view an apartment, and received a confirmation via email. I arrived at my scheduled time, and the front desk staff said that the leasing consultant was on another tour and that I should have a seat in the lobby. After waiting 35 minutes, I inquired at the desk again, and the staff members said that she was done with her tour and would be right with me. After waiting an additional 15 minutes, I had to add more money to the parking meter across the... street. I added the money and came back in to continue waiting. The staff then informed me that the leasing consultant said it was too late for a tour, and she wasn't coming out to greet or acknowledge me. The staff told me that she said I could schedule a tour for another day - EVEN THOUGH IT TOOK ME ALMOST 2 HOURS TO GET THERE. The front desk staff also said that she told them that she had called me. However, there was no call from their office in my call log.
No respect for my time. POOR MANAGEMENT ON FULL DISPLAY!!! I'm glad I found out how poorly they treat people before making a mistake and moving there!
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Administrador de la propiedad en Albion Oak Park respondió a esta revisión
Hello- Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered during your visit. We understand how disappointing it must have been to drive such a long distance only to experience... delays. Our team did attempt to reach out to you to inform you about the scheduling conflict and offered alternative times for your tour. We truly regret that this miscommunication led to such an unpleasant experience. We are continuously working to improve our processes to ensure that this doesn’t happen again. We would love the opportunity to make things right and offer you a tour at a time that is convenient for you. If you’re still interested, please feel free to reach out to us, and we will do our best to accommodate your schedule. Best regards, Albion Oak Park Management