Versailles on the Lakes Schaumburg Apartamentos

The old building needs serious maintenance and fixes. On a rainy night, our roof caved in. We were lucky that it did not fall on my little one.
I have seen multiple instances of roof breaking open in the middle of the night at other units too at Versailles.

Although, the maintenance team tries to fix (after the fact), there is no preventive maintenance.
The management is busy making money and not care about residents.

Pray to god that nobody is injured and hopefully management realizes

The posted pool hours is 9AM to 10 PM, making it impossible to swim before work during weekdays. Even worse, now they are kicking people out shortly after 8PM. The coffee machine got stuck all the time but they claimed it's perfectly fine. Instead of fixing or replacing it, they told people to just unplug and replug the power core in. They didn't care how much tea/coffee bags were wasted because of this. The management's response is always excuse after excuse for every stupid decision they made... and every little thing they didn't care to fix/change. The tenants really should get a refund for the service they are entitled to but didn't get. Lee mas

Their movie theatre and coffee machine in the club house have been broken for weeks but whenever asked, their staff always said they had no clue whether or when it's going to get fixed. They have two small pools but basically impossible for adult to do lap swimming as they placed a rope in the middle of the pool. How stupid is that? At a minimun, they could have designated some hours for adults swimming at one of the pools. They always had this I don't care and passive aggressive attitude... defending themselves whenever a resident complained. Lee mas

T My troubles started about a month ago, when I requested for a underground parking spot with Storage unit. The storage unit that was given to me was occupied by someone with the knowledge of management, and had someone else's stuff. It was when I was assigned the storage and I went to put my things in the storage found out someone has stored lot of trash. Went to Office and informed that storage unit I have been allocated is being used by someone else, I was told to wait and give them few days... to clean it. Waited 2 days nothing went again and was told for few days, I agreed, finally it was cleaned. I went down to Garage, put my stuff (not trash, but things that were being used till recently and just because it was winter and we were not using, was moved to storage) and locked it. After a week I went down to storage to put some more things and opened the lock and found myself looking at an empty storage. "All my stuff stolen with the lock on the storage unit door intact" I was really surprised to find that the when the storage unit was open and was occupied by someone without paying for it no one touched whatever was in it. But when I was allocated it and being charged for it with a lock on it, the maintenance team took so much trouble to remove it and destroy it (in Versailles staff's words). The office was closed for 3 days as this was day before Thanks Giving. I had thoughts of Reporting it to Police, but then thought lets talk to Office first. Went to Office on Saturday spoke to Office team and was told that maintenance team clips the lock if they remove it, since my lock in not clipped they are not sure, but will check and asked me for the list of stuff in there....really!! I Well I provided the list with the picture of the door that clearly showed that someone unscrewed the latch and put it back, but no response...had to call again to get a response from office manager saying the Maintenance supervisor is not available to check. No one till now mentioned that they have spoken to maintenance to find out what happened to my stuff. They were not even able to find out who from the maintenance team removed the stuff. I called again next day and left a VM no response. Went to the office on weekend Manager was not there to speak and the person in office was clueless and unapologetic, she told me to convey the message to the manager but, i have not heard from anyone.......and the saga continues. Lee mas

The old staff few years was very nice and considerate about your situations. The new staff is terrible, rude all they need is money. They will rip you off as much as they can by adding all ridiculous prices. All the hallways smell food and pot everyday which is very dangerous for kids.

You see many cars parked at the back all teenagers come in the night stay their for few hours not sure what they do in the car and then leave. I even saw people peeing at the back which is really scary.

Not safe... community for kids and families. Please be aware!!! Looking at all these we moved out!!! Lee mas