12/3/19
Decent for An Apartment Complex
Good location. All in all, for apartment living this is as good as you will find for the money in northern Lake County. Our neighbors, black, white, hispanic, etc. (and our pets!) get along well. The buildings feel kind of old but are in fair shape and since we moved in in the first quarter of 2018 we haven't seen any crime in the neighborhood. What you need to know up front is that in addition to rent, you will be paying for everyone's heat and water. A third-party company divvies up the water,... sewer, trash and gas cost and then bills you for your portion based on number of bedrooms. Considering the buildings' layout it seems fair enough. On that note our thermostat seems basically useless most of the time; ours was literally all the way off except for the coldest weeks last year and a lot of days we had to keep the windows open because it was so hot in our apartment we were going crazy. Maintenance tries to keep up but we get the impression they're stretched kind of thin. Security doors are routinely out of alignment and don't close properly, and one of the exterior lights has not worked in the year we have been here. Non-emergent maintenance requests may sit for months - yes, months - with zero attention unless you call repeatedly or show up in person at the office. Snow removal was poor on sidewalks and around doors, though the parking lot was fairly well taken of this past winter. The office staff is polite and easy to talk to, though, in spite of the issues - there will be issues anywhere, of course...Country Chalet is a fairly decent place.
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