Hampton in Highland Apartments

Almost three months here and I paid 700$ for a towing company, weed small in the hallway, my phone do not connect to the door and lots more!!

It is very upsetting living here. The amenities are fantastic. The issue is you are never allowed to use them if you have to work a job. Closed sundays, and each weekday before 5:45pm. The pool & sitting area is closed anytime it is under 72 degrees even if it is sunny and nice sitting weather. Not only that it also closes "at office discretion" Randomly during the week. The management staff is also incredibly disrespectful and combative with the exception of the young lady that sits next to the... window in the office. The maintenance team does a good job no complaints with them. Lee mas

Moved in earlier this month and already had a package delivery stolen. The building doors do not lock and there’s no security cameras nowhere to be found. Avoid package delivery at this place unless you want it stolen by the tenants.

I moved into apartment on Jan 15th 2022, 9539 Prairie Ave Unit 8. The unit got lot of air leaks (Both bedroom windows and Patio door) the patio door does not lock. The unit is always cold even though heater is on. I received 150$ NIPSCO bill for just 14days due to this reason. I also received 239$ NIPSCO bill for just 20days. Paying huge amount in rent, paying huge bills on NIPSCO and not having comfort is not really worth it. I have raised lot of maintenance request to fix the issue but did not... work with the fix they came up with. They just put a plastic wrap around the window which came off the next day. They said it is the best approach/fix they can. Due to all this reasons, I moved out of apartment within a month. I highly recommend the next tenants who are willing to move in, please make sure that the issue is fixed or else you will be facing the same problem. Lee mas

I am extremely thankful that the end of my lease is approaching.
When we first started the process to move in we were told our unit would be on the 2nd floor, which was the actual unit we viewed and were approving of. When we showed up a few days later to sign the lease and move in, turns out our unit was on the third floor & that there was nothing they could do.

The office staff is 100% unprofessional.
You’re lucky if you’re able to get anyone to answer the phones.
I’ve had maintenance crew... members trying to get into my unit 3 times of a supposed work order that I’d never requested. I contacted the main office twice & they said they’d relay the message, which wasn’t true because I received 2 more calls after that. Turns out it was the unit beside me that had requested the work order. The fact that they have no system in place to accurately process work orders baffles me.
One instance a maintenance worker actually entered my unit at 7:45am before normal business hours, without knocking on my door and startled my then 7yr old daughter who then woke us up.

While they are renovating other units, they do not clean up any of the wood/ nails in the parking lot. We caught a flat & found a piece of wood with 3 nails nailed into it, in the tire. As we drive by, there’s a whole parking space full of them. Contacted management & still no reply.

I’ve called to ask about the pro-rated rent that is due before we move out, was told to call another day. Which makes no sense, usually a well ran business would ask for your information (name, number, unit) and leave a memo for said person to contact you.
Ilene was no help & again I am thankful to be moving out.

Maintenance on the washer & dryers is a joke! These machines do not cycle correctly at all, it doesn’t matter if you use them at full capacity or fill them halfway, your clothing will not be washed properly.

There is a supposed no smoking rule in this building but since day one of being here, you can smell weed seeping through the vents from another unit. When you call to speak to someone in the office, they state that there’s nothing they can do about it, unless You personally file a police report. I don’t understand why a tenant would have to go through such extreme measures when that is an issue that solely management should be dealing with. Lee mas