Pinnacle West Apartamentos

I just moved in this month after a disastrous year.
Gina and Nedra have bent over backwards to help me with my move in. Nedra has been an amazing help! She stayed late for me when I was late for my lease signing. Then still did my walk through, and explained everything to me. I felt very cared for. Nedra is on her game. I was a Regional Property Manager for 10 years and in the industry for 32 years, and I haven't seen a better property manager! I really love it here. It's vary clean, quiet and... well cared for. I can't say enough about the great things they are doing here! 5 stars for sure! I'm trying to get two of my friends to move in! I'm going to copy this review to as many places as I can! Lee mas

NeighborCare of Chapel Hill is great place to live several people come to live here because their parents lived here in the past. Even folks that move out often come back. They have friendly staff who care about you and assist you with even when it way outside of the scope of their jobs. Not to mention all the activities they have which is uncommon in a independent apartment complex.

Neighborcare Chapel Hill does not have a swimming pool as advertised. I also seen some advertisements on a tanning salon that they do not have so a lot of their information is misleading. They also do not have a 24-hour security because they fired them about 2 months ago along with their cleaning crew. Some buildings goes weeks before it is cleaned. Trash piles up in the trash room and brings in mice and cockroaches.

If you are considering moving here....DON'T DO IT!!! If you are considering moving someone to this property don't do it unless you hate that person and want them to suffer on a daily basis. The maintenance here is a joke, and I'm being kind when I say that. We have a screen door that has needed replacing for over a year, we have a patio door handle that is hanging off and has been for a month now. The carpet was supposed to have been replaced over a year ago but hasn't been replaced as of this... review. It boggles my mind how the staff here take absolutely no responsibility for anything that goes wrong. They would rather lie to you and pass the blame to someone else instead of just being honest and accepting the fact that they screwed up AGAIN. If you still choose to move to this community after reading this review you have no one to blame but yourself. You have been warned so rent at your own risk. Lee mas

Maintenance trying to come into your apartment with giving 24 hours notice! Being told that you didn't pay your rent when you have proof that you did! Turning the water off without anyone saying anything! No fire extinguisher in the apartment! It's noisy! No pool like they claim! The bus doesn't go everywhere like they claim!