Brickshire Apartments

When I first came to look at this apartment (back in January)the leasing consultants who worked there at the time were too smiley and friendly. They told me all the great reasons why this Apt should be my choice BUT they failed to leave out all the bad stuff. You don't get to choose your own Wifi company, they have their own that you DO PAY FOR and it DOESN'T WORK most of the time. There's always something not working right in the Apt whether it's the toilet, ants, Neighbors with LOUD pets,... electric outages, dirty/stinky hallway carpets, etc. I've called multiple times for the carpet in the hallway and they don't do nothing but spray something that doesn't last. Thieves come here whenever they want, my Purse and car charger got stolen from my car and when I spoke with Jaimee the Regional Manager she said "she don't wanna cause any worry" when I said to send out emails so residents were made aware to be careful with their belongings. The Pool wasn't open when it was supposed to be since Memorial Day (it opened mid July only to shut down again with issues..They charge way too much money to be having this many issues..The Maintenance guys do a good job and the office ladies Kanessa and Shay are terrific and super nice! I leave this review so everyone can see what they're up against if they choose to live here. I'm not renewing. Look elsewhere this place isn't worth it. Lee mas

When I moved here in 2019 this property was great. But during the last 3 years the staff turnover has been very high. Recently a new manager has been named but she is completely understaffed. For the money, the quality of services is terrible. Communication from the office to residents is nonexistent. It feels like they take the money and run. Not sure if Edward Rose cares about their residents good marketing but does not reflect reality.

Living here is nothing like apartment living. Our family loves the pool and seeing all the dogs play in the dog park. My favorite amenity is having a laundry room and garbage pick up right outside our door nightly. I don’t have to worry about hauling laundry or garbage around. I also enjoy the beautiful grounds. The maintenance staff is always around ensuring everything from garbage, to flowers, to the poolroom whatever else is needed. - Ashley C

Brickshire Apartments is a very beautiful property. My favorite amenity is having the convenience of a built-in washer and dryer. The pool is nice during the summer and there is a gym if you’re looking to get in a quick workout. The office staff is friendly and the maintenance team is reliable. Quiet neighborhood just minutes away from US 30 and the highway.

- Josh K.

Living here was by far the worst experience I've ever had. The first day I moved in my washer flooded the apartment because the washer was not installed properly. The hallways were always dirty and smelly. I literally saw somebody throw their trash bag down the stairs leaving trash everywhere which wasnt cleaned up for days. The trash compactor was alway full or out of order with piles and piles of garbage sitting outside. Which is something that has been unaddressed for YEARS. Somebody tried... breaking in and busted the door frame. We contacted the office and instead of fixing the door frame, they changed the lock and put the keys in the office which closes at 5pm. I dont get out of work until 8 so I was locked out of my apartment in the middle of winter and I was never even notified. We complained and were promised a credit of $25 which we never got. Our neighbors were constantly screaming at eachother and pounding on the floor. We complained several times and the office told us we have to call the police if it happens again. We called the police and were told they cant do anything and we have to notify the office. A few days later we get a noise complaint from the people we've been complaining about for months. After giving my notice and paying all remaining rent, i called the office SEVERAL times making sure that everything was squared away and that I didn't owe anything else. Shelly and Alaina BOTH informed me that I didnt have anything left to pay because i paid my final rent and nothing was left. I asked about my security deposit and was told i would receive it in full. I called several times about this as well and when i got my refund back it was less than half of what i was suppose to be refunded. DO NOT get an apartment here. Try your luck down the street there are much better options Lee mas