Lexington Farms Apartamentos

The management/office staff at this facility is a joke. Poorly trained, not informed, not helpful, will not allow you to speak to the property owner, and are in charge of things they should not be.

The move in process was rushed and not thorough. We were not shown the amenities, (pool wasn't even open for the beginning of the summer), was not explained to about the utilities, and were not welcomed. Paid an extra application fee that took 3-4 months to reappear as a credit ONLY AFTER I continued... bringing it up via email. It did not feel like we were wanted as tenants.

We paid on time every month and were model tenants. No complaints on us; we were not a burden. The property was fine for the area, but still overcharged for rent.

The move out process is a joke. All they will do is overcharge you and make claims about your residence's condition that have no standing. No willingness to help you or be reasonable. Only there to make a buck. Charge for a carpet cleaning/steaming when it was not necessary. Claimed we had a pet that contributed to the need to clean...we never owned a pet.

Please do rent from this apartment complex if you wish to avoid being overcharged, having incompetent front office staff, having terrible management, and all procedures/tours/information not explained and being given informed disclosure on their policies and procedures. All of this only serves THEM. They are NOT in the business of serving their loyal tenants. Lee mas

The management/office staff at this facility is a joke. Poorly trained, not informed, not helpful, will not allow you to speak to the property owner, and are in charge of things they should not be.

The move in process was rushed and not thorough. We were not shown the amenities, (pool wasn't even open for the beginning of the summer), was not explained to about the utilities, and were not welcomed. Paid an extra application fee that took 3-4 months to reappear as a credit ONLY AFTER I continued... bringing it up via email. It did not feel like we were wanted as tenants.

We paid on time every month and were model tenants. No complaints on us; we were not a burden. The property was fine for the area, but still overcharged for rent.

The move out process is a joke. All they will do is overcharge you and make claims about your residence's condition that have no standing. No willingness to help you or be reasonable. Only there to make a buck. Charged for a carpet cleaning that was not necessary. Claimed we had a pet which contributed to the carpet cleaning need...never owned a pet.

Please do rent from this apartment complex if you wish to avoid being overcharged, having incompetent front office staff, having terrible management, and all procedures/tours/information not explained and being given informed disclosure on their policies and procedures. All of this only serves THEM. They are NOT in the business of serving their loyal tenants. Lee mas

Lexington Farms used to be great, and then two or three years ago, ownership changed hands and it has been gone downhill since then.

The biggest negative is the people working in the front office. The old staff was helpful and courteous. The new staff that replaced them is oftentimes very rude like they can't be bothered to do anything.

Oh, and don't ask for a manager. They avoid speaking with tenants at all costs.

The other big problem is how the property is maintained. In the last three... years, we've had issues with:

-AC unit that collects water
-Leaking roof that required multiple days of repairs to fix our ceiling
-Leaking plumbing that required multiple days of repairs
-Air quality issues; the old staff routinely sent a maintenance person out to change filters and check the HVAC whereas now it's a hit-and-miss type of service
-Unexpected/unscheduled maintenance

Also, this summer the pool was unavailable for at least a month or so because they waited until June to address repairs. This literally never happened with prior management.

Essentially, everything has gotten worse since new management has taken over, and yet, rent continues to go up and up.
Lee mas

I would give Lexington Farms a zero star review if I could. I loved living there during my first year as a resident. Shortly after I renewed my lease, the ownership changed, and Sentinel took over as the new property manager. Everything changed from night to day. The property was unkept and grass had grown over a foot tall within weeks. My air conditioner unit went out so I was without air-conditioning for two weeks in the beginning of the summer. The trash compactor was always broken and built... up and the dog park gate was broken for a while. The amenities that I loved like the pool and pool deck was unusable for an entire season and the pool was green. Reading the reviews it looks like the summer of 2023 started off the same. The property manager was never available and had a closed door policy at best. This was not my experience when Northpoint was the property manager. The clubhouse used to be a welcoming environment. Near the end of the lease I had financial difficulties and applied for the rental assistance program. The office was aware of this yet continued with threatening eviction and letters. Since I’ve moved out, they sent the balance to collections. What was once a beloved and proud community to live in, is now one of the worst and I would never recommend that anybody sign a lease. Lee mas

DO NOT LIVE HERE!!! I Have lived here 3 years, and the complex changed ownership recently. Now the complex is poorly managed and will try to nickel and dime you out of every dollar they can. Terrible customer service from the office. Do not live here if you do not want to deal with a nightmare of a landlord.