The Club at Cherry Hills Apartments

It’s easy to submit problems and depending on the problem they will get back to you in a day. Joey did a great job fixing the oven. He was kind and quick.

Management is soo rude. And they charged baseless amount.Not follow rules as per your agreement.
No any pest control facilities though you have to pay every month pest control fee.
Too much rats.
Lack of insulation getting high electricity bill upto $300 per month.

My boyfriend has lived here for 2.5 months and it’s been non-stop problems for him. First it the ac went out in the middle of the hottest month, then the tub started leaking so maintenance shut off the water for a couple days then accused him of having a dirty apartment and they’d give him 10 days till they’d come inspect it. Then after that it was his rent not going through properly and being charged outrageous late fee. Then again he’s had maintenance come in without letting him know they were... , as well as the ac going out again. Once his lease is up he’s moving in with me. I visit and this place is awful I don’t know how people can say it’s a nice place to live. Lee mas

- From day one, my dishwasher gave off a rotten egg smell before I ever ran anything. Their response has been to blame me for it, and dump bleach into it.

- Main burner on the stove was tilted at a 30 degree angle. This went unfixed for most of the year.

- They came in for a “check-up” with a new guy I hadn’t seen before. New guy unscrewed my bathroom fan to check it. Now it rattles.

- I was accused of having a dog in my unit. I have no dog. They stuck a bill on my door for $140. I had to... argue with the manager and found out the cause: the idiot she sent went to the wrong unit.

- I was accused of housing unlisted tenants. I informed them before move-in that I expected to move my family in later and would add them to the lease. Because I received a package in my spouse’s name, the manager took that as “proof” I had people living with me and ran with it.

- When winter hit, the heater blew cold air. We brought this up several times but were told many were experiencing these issues. By the time this was finally fixed, it was February.

- The office invents reasons to come into your place every two weeks. The property manager’s excuse was “this is apartment living”. They’re looking for reasons to bill you.

- The parking situation is a nightmare. They’ve been told to replace their padlocked garage doors due to thieves bolt-cutting their way in. They still haven’t done it yet.

- They lock the side gates at night and on weekends. This doesn’t make things more secure; the entrances on Rock are still wide open. It just makes it harder for you to leave.

- I was expecting an really important package. The day it came, the property manager closed the office early. I needed my mail. Her solution was to place it in an unsecured location so anyone could grab it. This was Saturday. I had to wait until Monday to claim my parcel.

I am not writing this expecting a positive outcome from Monarch. I’m writing this as a warning to anyone thinking of signing a lease. You’ll deal with all of the above, but remember: rent’s due on the first! Lee mas

I have lived here for about 6 months now and I have enjoyed my time here! The leasing staff are friendly and helpful. The community is quiet and peaceful. The price is extremely reasonable and is great quality. This is one of the BEST maintenance experiences I have had at an apartment complex. The maintenance team is on it. I have yet to put in a request that was not taken care of in less than 24 hours! Thank you, Eddie, Alan, Don, and Dylan for being awesome!