Grand at Florence Apartamentos

I've lived here for two years. The property is decent enough. They've responded to our maintenance requests in a timely manner, appropriate to the severity of the request.

Most of the staff is fine -- depends on who you deal with, but most are fine. They can be a little bit of a stickler for the rules, but that's typically what keeps a property decent. My only complaint in that regard is, if you get a compalint against you, they don't always ask for your side first before issuing a warning. I... think it would be more fair to hear both sides of the issue first.

I removed a star for that and because the trash situation needs to be remedied. Either bring in an additional trash compactor or empty it more than bi-weekly. And the dog park side gate is not secure. And it would be nice if the gym was actually available 24/7 like it used to be. But overall, I recommend it to friends and acquaintances. Lee mas

Rude management, dog poop everywhere. If you have to live here, either get an upstairs unit or a townhome. Bec the floors are VERY thin. You hear your neighbors every move, every toilet flush.

We moved into Grand at Florence on November 22nd. This is by far the worst community that we have ever lived in. The construction is horrible for being a newly built community. You can hear your neighbor sneeze through the walls. We have had to call the police for loud music that literally shakes our walls. This is absolutely not luxury living, the pictures are not the same as what you see. I feel like they are using Covid as an excuse, maintenance is horrible and the gym is still not open even... though everything in Kentucky is. If you are looking for a luxury community and a home where you are able to relax then do not move here. We are counting the days until our lease ends! Lee mas

Dogpile is a problem, I have to agree to the previous writer, especially on this point. Ppl let dogs defecate and urinate everywhere and you step in when walking to your car. Neighbors are talking loud at the balcony at midnight and play loud music day and night. Walls are THIN.

Very poor construction. Nearly all interior doors stopped latching and exterior doors have to be locked or they pop open. There are cracks already in the ceiling and and the floors are not level. The garage is only good for storage , your car probably won’t fit in there. The walls are fairly thin. Had to listen to a crying baby for a couple of months. AC units don't remove moisture and the furnace is a heat pump . Our heating bill was over $200 most winter months. There are several building... code violations I’ve noticed.

They require water damage coverage with your renters insurance. My insurance agent said he has never seen that requirement for renters insurance. We found out why they require it. Several first floor apartments flood when it rains hard. The property was not properly graded when it was built. Down spouts drain uphill and sidewalks slope towards apartment doors.

The floors are vinyl and cheap carpet.(no hardwood as stated in the owner of the complex's 5 star review) Countertops are formica and appliances are cheap, oven only has on element.

You can't go outside without stepping in dog poo. It's all over the lawns and side walks. Some one even thru a bag on the roof. You would think with the high rent they charge they would keep it cleaned up. They claim they do back ground and credit checks, but the first month we lived here the police were at our building 4 times. I guess they are finding it hard to find people to rent to, now they are renting to construction companies to house there laborers.

Not very nice for the price. Our mortgage on a 3500sf house was same amount we paid for a 1000sft apartment . Thank god a found a new house in the area.

As another review stated. Most of the five star reviews are from the owners the staff and what ever friend they could find. Lee mas