Royal Crest Marlboro Apartment Homes

Had been a residence here for 10 years. When we first moved in it was nice and was gated security. But after two years things slowly changed. The Gated security was removed and no decrease in our monthly. That wasn't to bad but the last 3 years was horrible. We had several issues with water and having now water supply in the apartments for days because of water heater issues. Then we had issues with roaches and mice infestation in the building due to trash drop off was being store in lower floor... off the laundry room. Next it was getting frustrating that every time renewals came around it was almost 200 dollars more. They Do not care for there property nor there tenants. I would not recommend anyone to live here Lee mas

A lot of these buildings have roaches, both american and german. Some don't, but you roll the die when you move in here. They will not disclose that to you when you move in. There is no insulation so if you don't live on the top floor, all you will hear all day and night is whatever your neighbors are doing above you. Dog poop will lay for days and days on end in the winter in the middle of the walkway. Only 2 washers and dryers per 24 apartments, which means you'll never have time to do your... laundry. People smoke inside their apartments and nothing is done about it. They have trash inside the laundry rooms and the trash is just thrown everywhere and emptied after a few days. Trash will litter the halls for weeks. Dogs bark endlessly here. Dog owners let the dogs on the balconies and they will bark for hours. Inconsiderate, rude neighbors. Reserved spot owners park in spots next to them to save for the people they live with and you have to park 10 minutes away from your building and you pay for parking no matter what. I've watched families park in the parking lot here and then walk across the street to apartments across the street. Roaches will be treated only in your apartment until you beg them to treat the rest of the apartments and they won't even do that. They'll only treat the surrounding ones such as the one above or below. You will never be able to leave food out though. They will lie to you about where the roaches come from (most of these buildings have generational roaches and no one reports it. we met people who lived here 5 years ago and the buildings had roaches then too.) Obviously, the people who work here do not care about you. AC units are junk. You will be sweating and freezing at the same time. If your unit has the wood cabinets, be prepared for someone leaving their smell behind (they douse the unit in deodorizer and bleach beforehand, but the smell comes back) The wood inside them is painted grossness. The heaters in the bathroom are rusted and gross. I will never live in another air communities apartment. Stay away from this place, it's absolutely incredibly disgusting. This is easily the worst place I have ever lived. Lee mas

I’m very pleased with the community at Royal crest. It’s over all a safe and clean place to live. My family and I have been here for 2 years and we’re happy. Keep up the good work Royal crest!

They treat you with a silver platter when you go to sign a lease agreement. But later once you already moved in they dont return any of your calls about questions or concerns you have. The people working in the office are very rude and dont do their job. which is simply answering a phone or email. Dont move here, unless you want your stress level to go up. I will not be signing another lease with these people.

Great location is a plus as is the large pool and nice work out gym.
Down sides are:
Not enough doggie stations near each building, during winter snow they are not easily accessible which makes some dog owners just leave their doggie mess. As a pet friendly neighborhood that charges extra for dogs you would expect they would use "pet paw friendly" ice melt on the steps and walkways, but sadly they don't! What they do use not only burns the feet of our dogs, it also destroys the cement steps,... stains sidewalks and stains the hallway rugs which looks terrible. Management has been made aware of the lack of doggie stations, their placement in winter and poor choice of ice melt yet they ignore those obvious problem with very simple resolutions. There's other problem is the front of buildings end up with large deep pools of snow melt or rain water due to poor drainage making access to buildings a challenge. Royal crest does not reinvest in the common areas of these buildings giving them a worn out dated look. Iron railings on balconies are rusting. Landscaping is very nice around the office building and pool as well as main entrance to Royal Crest but they come up short around individual buildings by leaving dead bushes, plants or small trees that should have been replaced. They no longer employ a security guard at the guard house gate located at the entrance. He used to patrol the parking lots discouraging car break ins but he's gone now for over a year. Apartments are smoke free but some residents do smoke in and around buildings. Management send out notices but little real enforcement is done. There is a fee for parking even though it's all outdoors for each car you have. Not everyone displays their parking sticker which means not everyone is paying their fee and finding spots can be tough. Management doesn't really enforce this requirement.
Bottom line is overall a nice community with great maintenance staff. Management is not as responsive as they should be and the property needs imagination to better utilize the existing open land for the pleasure of residents.
Examples: meet and greet social events other communities offer but not R.C., re-seed grassy areas that are worn out, doggie play areas, picnic areas, outside kids play area.Very Simple!
Rent is not cheap and the value you get for that rent diminishes with lack of yearly reinvestments. Good short-term place, maybe up to 18 months then it just gets stale. Lee mas