Sugarloaf Estates Apartamentos

My stay at Sugarloaf Estates was fantastic. The leasing office and maintenance staff always responded to my concerns quickly and efficiently. They have great amenities for their residents and I loved how quiet the area was. I will miss the area and Sugarloaf Estates as a whole!

Sugarloaf Estates is a great apartment complex. The amenities are great and reliable, it is pet friendly, the bus is relievable (comes every 20 minutes), and the staff is friendly, patient, and reliable. Don't hesitate to rent here!

We thoroughly enjoyed our quiet and very well managed time at Sugarloaf Estates in Sunderland. There is a community garden, hammock garden, dog park, nicely landscaped pool, and an exercise room. We enjoyed seeing fireflies in on our dog walks! Highly recommend!

After touring in November, I was told that I would have no problem getting an apartment for May-June. It’s now April and after waiting 5 months to get an apartment offer with this time frame, they had nothing. They refused to adjust the lease dates, and after explaining that we really needed these time frames, they still went on to offer us apartments that started in July, or apartments that started in May and went until August of the following year. They had me pay a holding deposit of $100... that would have been refunded if they did not find an apartment complex for us to rent out, however, when asking for it to be refunded, they refused. They lied about finding us an apartment for five months and then proceeded to keep my money after not even being able to find an apartment that fit the dates we needed. DO NOT LIVE HERE !!!!! It will literally take you YEARS to find an apartment and they’ll say that they’re super accommodating although they are not. Lee mas

My girlfriend and I recently moved in and are not very satisfied for the price they charge. First off, the leasing process was cumbersome. We had to send in our pet applications multiple times because they "never got them" when we had an email track of sending them. This was likely because we had at least 3 different leasing reps dealing with us, which shows the lack of communication. When we moved in to our "upgraded" home, it was only the kitchen appliances that were upgraded and not... everything that was described we would have (not the biggest issue). The day of the move in we had to deal with wet carpets because they had forgotten to clean our carpets. We had our set move in day over 3 months before move in...I guess wet carpets was better than dirty carpets. The previous tenants were also not very clean and that was evident when we moved in (which shows how poorly the apt was cleaned). The apartment smelled of cigarettes, the cabinets were filthy, and there were bugs!!! Upon our inspection we also noticed our sink was leaking. Granted this was repaired within a couple days but this should have been checked before we moved in! Another issue was the pad lock on the building door also did not work and the leasing office seemed surprised when we told them. A few weeks later it was repaired and I had to help a tenant remember the code who stated, "This hasn't worked in years. I don't even remember the code, that's how long it hasn't worked!"
Very disappointed and I would not recommend it to anyone if you can find a different location that accepts pets.
The only plus is the other tenants who have dogs. Everyone is friendly and there's always someone else at the dog park around 5-7pm. Lee mas