The Porter Brewers Hill Apartamentos

The amenities look appealing but they're always broken or have parts missing. Additionally the management staff is incredibly incompetent. Maintenance will receive work requests but will then mark them as complete without doing anything so its nearly impossible to get anything maintained. When we first moved in there were ants everywhere and neither maintenance nor pest control ever came to help us fix the issue. Fast forward a couple months and water is pouring from the fire sprinkler onto my... floor, It took Maintenace 12 hours to show up. The worst example of incompetence I can point out is that for the last few months their has been a broken pump (might not even be safe) in the fire system that causes very loud noises and vibrations constantly that are annoying and keep us awake at night. It took me 2 weeks to finally get the chance to voice my concerns to building management and when I did all she could do was tell me she was new and that she had no knowledge of any of these issues but she also immediately refused to do anything about it. She was unwilling to take some money off rent or provide an answer on when this issue will be fixed. I personally will never live here again or pursue living in any building managed by Avenue5. If you have any interest in this building id highly recommend you consider literally any other option. Lee mas

The leasing staff is the absolute worst. It’s stunning how rude they are, to the point that they seem hostile. I cannot believe the property management company (Avenue 5)allows them to treat everyone so poorly. They are not very knowledgeable and unable to answer even the most basic questions about the community. The apartment itself is okay. It’s a bit dated and cheap looking but it’ll work if you’re looking for something short term. The garage is poorly lit and does not feel safe at all. The... hallways have a dim and dingy look to them. The root of the problem is that it is a poorly managed and poorly maintained community. I’m disappointed and wish that I had made a different decision and moved to the axel, Gunther or any of the other truly “luxury “ communities. I have never felt compelled to leave a review until I moved here. Lee mas

This place is and not nice enough to warrant being so expensive. My apartment is cheap looking and outdated compared to the lobby and what they show you in tours and photos. The hallways and elevators are not clean and smell like dog pee. People smoke in the stairwells and they always smell like weed.

So many of my packages have been lost or stolen even with the package lockers. There are always packages scattered everywhere around the unmonitored mailroom. Management doesn't do anything... helpful if yours goes missing and just tells you to look again.

If you live near the pool area there's zero sound insulation to block out people yelling and blasting music. There's no locks or security to stop people from doing this at 4am on a Wednesday. Lee mas

I'm not sure where to even start as every interaction I had with the property management company was a nightmare, or just go check the Better Business Bureau website for everyone's horror stories about living there. But things first started with me when I signed my original lease, I went to go set up Xfinity and Xfinity had told me that someone was living in the apartment I had signed a lease for and would not be moving out so I called the office and they confirmed that was true. (Meanwhile I... was supposed to move in the following week) I wish I would have taken that as a sign I shouldn't live there. After numerous calls/emails to the office that went unanswered, I finally was able to get ahold of someone and they told me they would look into it. 2 days before I was set to move in they finally were able to find me a new apartment and the day I moved in, they sent me the new lease to sign in the morning. While this was going on, no one was reaching out to me for anything, I had to call/email several times before getting any type of response back. Fast forward to moving out, my lease was up on August 5th, I responded back to the rent renewal letter sent by management the same day I got it saying I would be moving out on August 5th and tried to confirm they understood this numerous times via email. I got no response, so I went to the office to confirm they had me moving out August 5th and they would update my August charges to show the prorated amount till the 5th, which they confirmed. I moved out a week before and confirmed again they will be doing this, but this never happened and still hasn't happened. When someone finally reached out to me they said they didn't receive my emails as there was new staff (there's always new staff) even though the emails went to the main email for the leasing office and received an email the same day about renters insurance from one of the emails cc'd on the emails I had sent. They also stated that since I moved out a week early I was "breaking my lease" which I informed them, that is not what happened at all. Right now, things have not been resolved and they are trying to charge me for a full month's rent in August, even though everything clearly shows my lease ends August 5th and I previously confirmed with them they had this as my moveout date. I have been reaching out to them for 2 months trying to clear things up so I can move on from The Porter with no resolution in sight. I wish I would have never lived here. Lee mas

The apartment is terribly outdated and the staff is not good. The apartment is filthy and doors and never secure.