5/10/24
Four Years of On-Time Rent, Still Treated Like Trash
I’ve been a resident here for four years, always paying my rent on time every month, yet I’m still treated like trash by the management. When I reported mold concerns, they refused to address the issue directly and instead sent text messages that were so poorly written and unprofessional, it really shows the level of care they put into their work. They’re too afraid to speak to us openly but have no problem talking behind our backs. If they have to enter your apartment for repairs, they’ll... either turn off your cameras or, if they don’t, you’ll hear them bad-mouthing you while they work.
The maintenance team came in and blew dust, debris, and who knows what else all over our personal belongings. There’s now a layer of it on everything, including in our child’s room and all over his toys. And if that wasn’t enough, you’ll pay $250+ a month to run an ancient 1988 AC unit. To top it off, the dog park is just as poorly maintained as the rest of the property.
If you care about respect, quality maintenance, or professional communication, do not move here. They clearly don’t care about their residents or their pets.
Reseña de Apartments.com
Administrador de la propiedad en Calvert's Walk respondió a esta revisión
Hello,
First, I want to acknowledge your long-term residency and timely rent payments; we value residents like you. I'm sorry to hear about your experiences with our management and communication. We strive for professionalism and will work on... improving our messaging and responsiveness, especially regarding urgent issues.
Regarding the maintenance visits, it’s important that our team maintains a professional demeanor and leaves your space clean and tidy. We will address this directly with our staff to ensure they understand the importance of maintaining a respectful and clean environment in your home.
I also apologize for the issues you've faced with your AC unit and the maintenance of the dog park. We appreciate you sharing your experience about our amenities, we are actively exploring options for upgrades. Your feedback on the dog park's condition will be forwarded to our maintenance team for immediate attention.
Your satisfaction is important to us, and we would like to resolve these issues. If you’re comfortable, we encourage you to use your resident app to request additional services for your home. Our team can inspect your AC unit and address any remaining debris. Additionally, you always have the option to provide entry instructions or request to be present during all service visits. Thank you again for your input; we’re committed to making improvements.
Warm Regards,
Sidney - WeCare@udr.com
