The Phoenix Apartments

I have been living at The Phoenix for approximately, 2-3 months now. I absolutely fell in love with my apartment when I moved it. During the onboarding process, the leasing agent asked me, what's important to me in my new apartment. I said, "no mice and safety. Having a safe place to come home to. Three months into my lease, I have mouse droppings all over my kitchen. I contacted the rental office to report my issue and the person I spoke with told me, "I can place you on the extermination list... for Thursday." Mind you I am calling in on a Friday because the rental office was closed for three days due to a system upgrade. The lack of urgency tells me tenants report this issue almost daily so there's no urgency. I asked the person on the phone, "So what can you all do for me in the mean time? Where is maintenance?" He responded with "maintenance doesn't handle anything with exterminating." There was no customer service there at all. Most times, exterminator comes out and provide traps and maybe spray. Why can't maintenance come out to look for holes to stop the mice from entering the unit?

How is it that rent is due on time, but tenants can't get service on time? I refuse to pay market rent and live with rodents. They aren't mentioned in my lease and I wasn't forewarned before I signed. I feel lied to and bamboozled. I reached out to the property manager via email. Today is the first day off of the weekend and I haven't heard from him as of yet. I will continue to escalate this issue until something is done.

Make living without rodents normal again.

The Phoenix Apartments has a long way to go in customer service. Please don't waste your time with moving here if you aren't prepared to deal with such issues. Lee mas

Safety is a issue here with robberies and break ins someone was shot in front of the building in broad daylight cars are being stolen trash shutes pile up and the building stinks and is dirty save your money and runnnnnn!

I’ve lived at this apartment for a year and have had issues with management, staff, and my unit since day one. The staff will play nice until your locked into a lease and they tend to not care about your circumstances. I was scheduled to move-in last year and on the day nobody had me scheduled. Upon arrival we were able to hash out the miscommunication regarding scheduling but I was shown a “ready” apartment on the first floor that had mold in the closet, water damage in the living room and... stains in the carpet. I was then shown another apartment on the ground floor that appears in their photo gallery with hardwood but no washer/dryer. After signing my lease and moving in I kept hearing a loud noise at night that would wake me out of my sleep. I went into the leasing office and they told me my unit was next to the trash compressor machine. I complained about not being informed about this information prior to signing the lease and wanted to change apartments. They declined my request until I had a written note from my doctor regarding medical issues. They accepted my apartment change request on the condition that I pay a $500 change fee and a new deposit $350 and first month rent again. Furthermore, they control the heat and AC all year long. I’ve been towed on the premises with a permit 10 or more times and complained to the management about the company being tow sharks. There is no way to submit maintenance request online, but when you call the office to make a request nobody answers or they will have an attitude when you tell them the problems your having. During the winter months you will hear mice in the walls. The building fobs do not work. The gym smells like mildew and the machines need serious maintenance. Most recently my walls in the living room have been leaking water from the upstairs apartments AC unit. My packages have been stolen on several occasions. I would not recommend this place to anyone until they have some serious revamping of their policies, staff are properly trained on customer service, and the building is updated to code. Lee mas

The Phoenix was my first apartment ever & it has been good to me. It has its ups & downs but overall I like living here. There are things that can be better like the hallways, elevators & lobbies smell bad sometimes. Neighbors who blast their music very loud sometimes & a couple of times my packages were stolen. Also, they wait until everyone is super hot to switch the AC on. I wish they would just turn it on May 1st all the time. The pool & gym are both nice. For the most part, people who live... here work & come home. I wish it was updated with better appliances but for the price & proximity to DC, you can’t beat it. Ms. Kitty & Shawn are both very helpful. I don’t know who the new property manager is but I can tell some changes are coming for the better. Lee mas

Its great pricing I love the community the maintenance team is very affective and parking is awesome. My only concern is the hallways in the buildings they are not the best but hopefully they can manage them slightly better. Overall my stay here has been pleasant.