Highland House West

This is a warning that the leasing office here, in particular David, lie through their teeth. We were told and confirmed 3+ times that there was a fixed utility fee (It’s the reason we picked this apartment so we asked many times). Our first full month’s bill comes and the utilities are not fixed and double the price we were told. After 4 days of attempting to contact the office, he said he didn’t remember and that I was incorrect before trying to pin blame on my significant other even though... I was also there and also asked him.

This same situation occurred when touring apartments. We were originally showed a 1000+ft apartment. We came back the next day to talk about signing a lease and he tried to tell us that there hadn’t been any apartments that size available and instead tried to rent us an apartment 100+sqft smaller for the same price even though a bigger apartment was available on the website.

Other comments,

The temperature in the building is uncomfortable for a majority of the year since they do not switch the hvac until its way too late, and the heating runs way too hot even in winter unless it’s under 30 degrees outside (can easily hit 80 inside).

Rental increases have been well above average for the area the last couple years.

The fitness center is too lacking to actually replace a gym membership and some free weights would go a long way over a handful of machines.

The smell from the trash room sometimes permeates the building.

The car garage in the west building is pricey, tight, busy, and difficult to navigate through even for a sedan.

Positive: The front desk workers are very kind and hard working. Lee mas

I’ve moved in here December 2017. I wasn’t so sure about living in a high-rise, thanking about noise levels etc. this is not the case here at Highland House West, my experience here has been totally enjoyable from dealing with Alecia, Who handled my rental contract and could not be nicer and professional. From the start she made everything easy. The building is immaculate, very well kept and maintained, The people at the front desk are absolutely lovely and it is very quiet and peaceful. I am... so happy I moved in to this great place! Lee mas

My husband and I have been living in HHW for over 3 years now. Great place to live-except it is a smoking-building.
We have new neighbors who are smokers and now we have cigarette smoke flowing in under our door (mornings and evenings) and seeping through the electrical outlets on the wall we share with our smoking neighbors. There is nothing management can do to keep the smoke from entering our room, as they have no policy against smoking inside. In this day in age, when the negative health... issues of smoking and breathing second-hand smoke are widely known/confirmed, I am appalled that any apartment complex would not be smoke-free or at least implementing smoke-free policies. Lee mas

beautiful apartments, with proximity to all the amenities and faciltities next door.

I believe that this apartment building is one of the finest in D.C. It has everything you'd want in an apartment building, and is adjacent to the metro, grocery stores and other convenient shops.