West Creek Village Apartments

I applied to this place planning to move from my current apartment to here. Not only was the application approval process long and tedious (around 2 weeks and a half to even get my application processed). But the property manager was telling me that I had to break my lease and pay the breaking fees for my current apartment before I even get an approval from them. This was basically putting my living space in jeopardy but also my money because what if they somehow denied me and they made me break... my lease beforehand? I would have been out of a home and $3,000. I tried to explain this to them and they basically didn’t care and said I had to do it in order to get a decision on my application. Nevertheless, I looked for other apartments and I asked each leasing agent from then on what their process was for people with previous leases and told them my experience and each one said that my experience with West Creek shouldn’t have happened and realistically I should have been given an approval or denial before making me break any lease or fees (giving up my home). After all this, they said my holding fee was non-refundable. Therefore, if you want somewhere that you’ll know your status quickly and are willing to see things from their applicants POV and be sympathetic, don’t move here. Lee mas

They never come out and fix any issues with the apartment. They use the same excuse everytime. An emergency came up and no one could make It out… when the request was put in over a month ago. The apartment is full of silver fish. The apartments will have you hot, the a/c picks and chooses when It works. They don’t come out and fix It.

Terrible communication, misleading information, and awful customer service. I’m sure the units are great but I would not recommend working with this management office. Before applying, I called 2x to make sure they had a unit available that fit my budget, and they gave me the availability date which was exactly what I was asking and applying for. I got the lease contract and they assigned me a unit above my budget and told me they never had an available unit at the cost they originally said. I... was gaslit and laughed at. I did my homework and documented information for several complexes. I don’t know what I could have done differently. Lee mas

I lived here for two years and have nothing nice to say. Corporate is a joke, the main office does nothing other than schedule maintence appointments at free things break which happens frequently, and most of the units haven't been updated at all since the place was built in the 90s. Go rent a nice apartment; not one of these.

I never ever write reviews but this just was necessary. Was really eager about this apartment complex, but after scheduling an appointment for a tour I get a call from a lady in the leasing office saying, "don't waste your time coming here we have an apartment available during that time you were looking to move in, but someone else is PROBABLY going to get it." Absolutely disgusting and unprofessional. What kind of complex tells you "Don't waste your time"? If you are even thinking of applying... or touring...DON'T. This treatment is just a glimpse of what you would get. I called other apartments around and they were very happy to give me a tour. Lee mas