Urban Green Apartments

We had a great experience with Brett and Chrissi + grounds are very well kept and beautiful.
The building we were in was infested with bugs-silverfish. (in the lights, hallways, cracks in the walls) Management told us they came into our residence to treat for the silverfish. We had Nest cams in our apartment and didn’t see anyone.
The only precaution for Covid they took was putting up a sign limiting one family at a time per elevator. No signs requiring masks especially in the indoor buildings... . Even cleaning staff were often not masked in indoor hallways + indoor gym.
We were also told our apartment would be cleaned really well and sanitized before we moved in. Disappointed to find a missing smoke detector, dirty bathtubs, dirt in sliding doors/vertical blinds (+ food stains), a broken leaking dishwasher (huge puddle across entire kitchen), and kitchen cabinets that weren’t emptied (food left behind).
As our move out date drew near, we had already contacted the office/spoke with several staff members asking if there’s anything specific we needed to do or a checklist of some sort to avoid charges. They said no, just clean a little and fill in holes in the wall because they were going to need to clean it anyway for the next resident.
I triple checked, filled in the holes where our TV was mounted, did an easy off treatment in the oven, wiped surfaces, vacuumed, dusted trim, cleaned bathrooms/arguably left the place in better condition than we found it.
We’ve been out for two months and had to call several times about our deposit. Then we get an email (after speaking with 2 staff members) that we won’t be getting our deposit back and that we OWE money. When asked why we owe, one of us was told “utilities for two months... we hadn’t gotten the bills because the mail was running late.” (bills are electronic/utilities were included in our rent. We paid online, on time every month. When asked again (same staff member), he said the fee was for cleaning costs. Over $100 for cleaning the oven, INDENTATION marks on the carpet from where our furniture sat, and a cracked refrigerator drawer (our fault). So we are out $300 for the security deposit PLUS $140 and some change.
Never in our lives have we had such a negative experience with an apartment complex. Drew has been rude the entire time we have lived in the apartment (we always asked to speak to someone else). We will NEVER recommend Urban Green to anyone. Lee mas

If your not on the top floor prepare to go insane with noise. There is no reasonable expectation of quiet in this place. Management rips you off when you leave. Find somewhere else to live people.

Petty business practice. Lived here for 2 years and during the move out maintenance did not mention anything needing to be fixed and in fact I had the apartment professionally cleaned and they mentioned they could tell! Now they’re charging me to replace carpet that had completely normal wear and tear, for a key fob that was used and had some marks on it, and to clean the oven that was professionally cleaned. What a joke. Horrible experience. For how much we pay in rent I expect more. I would... have given zero stars if it had allowed me that option. Lee mas

The apartments are beautiful. BUT, unless you like hearing LOTS of noise from neighbors upstairs and downstairs, stay away. Tenants are breaking leases early because it's so bad and management just says "this is apartment living." You can hear people walking upstairs, let alone a child running and throwing stuff around. It sounds like they are about to come through your floor. And music? If you have someone playing music/TV loudly your walls rattle and you hear the thumping sounds. Oh, and... a dog barking non-stop when neighbors not home...sounds like they are in your home. Don't take my word for it....if looking ask to see a unit with one empty above or below it, if available, and test the noise issue with someone else. Just jump on the floor and see what you hear below. That alone will tell you how poorly made it is. It's an inexcusable design flaw for the price point they are charging. Lee mas

It's quick to jump on the highway when I have to go to DC. Beautiful landscaping. Dog park is a big plus.