Pinnacle at Town Center Apartamentos

I have been here six months. The area is lovely and things are generally kept well and the location is very convenient. I have found it difficult to get a response from the leasing office unless I literally walk into the office, which shouldn’t be necessary. However when I do that, they are kind and helpful. It’s possible the office is simply understaffed, which is does seem to me is the case. Other normal apartment issues are neighbor noise (moving in at midnight) and people letting their dogs... poop everywhere without cleaning it up. Lee mas

Some people are very rude and disrespectful towards others. One thing I can say is the workers are awesome and professional. They go out their way to assist the best they can and I appreciate that.

Great place to live. Very close proximity to 270 and restaurants. Grounds are relatively kept nice and maintenance do the best they can based on their resources.

great location with restaurants grocery store and top golf all within walking distance. community is very quite for germantown and kept clean by management.

Called their “emergency maintenance” line due to getting lockout of apartment. I was greeted with a AI requesting name and apartment info, which then led to saying their “on call maintenance” was notified and someone would reach out to me shortly.
It’s been 3 weeks and haven’t heard anything. Granted obviously I was able to get back in my apartment later that day by calling a third party lock smith, but the lack of response and concern from the pinnacle in that type of situation is crazy.