Ascend Apollo Apartamentos

Management have been absolutely the worst, specifically assistant property manager and leasing agents - Bad attitudes for absolutely no reason.
Security/Safety is not a priority!
If you move here you will not be a priority. And if you have a fear of dogs definitely do not move here, I was attacked by a pitbull.
Maintenance is below mid, very inexperienced, so far I have put in over 25 request for issues in my unit.
Rodents (Mice) heavily populated on the property.
Garbage constantly... overflowing, the cleaners cannot keep up with the trash capacity.
Disgusting carpets in the hallways from pet owners allowing their dogs to release themselves. Lights around the property do not work at night, extremely dark in certain areas which causes a huge safety concern. Light fixtures inside hallways broke for over 6 months. Lee mas

This apartment took my hold deposit during the time of application. Once the application was denied and I was never notified. They kept that hold deposit for months. I still have not received my money. This is ridiculous. This management is horrible and not responsive.

Ascend Apollo is generally a fair apartment complex. The location is extremely convenient, the gym is nice and the floor plans/interior of the apartments are ok for the price. However, the hallways and carpets are very dirty, smells sometimes and there is a major false sense of security. Some doors aren't properly locked leaving the apartments susceptible to intruders. Additionally the walls are extremely thin, more than I've ever experienced. This has made my time here at Ascend Apollo a... nightmare. I cannot wait for my lease to be over due to the person living above me stomping all day and all night. Please beware, you can hear everything and I do mean everything; footsteps(and not faint footsteps, hard loud stomping), the washing machine/dryer, garbage disposal, toilet flushing etc. If you work from home or work nights this can be a major issue and will cost you lost sleep and issues with your neighbors as management can only do so much. There seems to a wide variety of people living here(younger people who like to party and professionals who actually have to work everyday and need a quiet place to live.) Lee mas

My time here at Ascend Apollo has been great starting with the leasing office to the maintenance staff!! Everyone has shown such kindness and help since I have been here and I truly appreciate it. Their daily attitude and spirits are terrific, which is something that is definitely needed during this Covid period. Again, I just wanted to say THANK YOU for being the team at Ascend Apollo!!

I moved in the Ascend Apollo a few months ago. So far so good EXCEPT there is a small child that lives above me and since there isn't any carpet (except in the bedrooms) she runs back and forth all day and late nights. It's very annoying. Also, the floors are super thin. I can hear my neighbors above and beneath me when they play their music especially early mornings, sometimes at 6am. Outside of the thin floors, I am happy with living here. I haven't had any problems in the rental office. Kim &... Brittney are very attentive to the tenants as far as I can see. The others barely want to speak or assist. One thing I don't understand is, Why do we need parking passes for a gated garage? Why do visitors have to park on the 5th floor? They should have visitor passes for tenants guest. Lee mas