13/7/21
Unacceptable!
Just came back from 10 days in Cancun to find our apartment infested with thousands of roaches. Prior to leaving, we made sure the apartment was fully vacuumed, trash removed, and surfaces cleaned so we could return to a clean apartment. The roach infestation is completely unacceptable when you pay this much for a luxury apartment. My wife and I have no joke spent 6 hours killing at least 200+ roaches. We called in to get this issue resolved and the Creekstone management we spoke with down... played the issue and said the pest people will come in 8 days. She didn't call the pest guy and they said 8 days, she just said the pest guy comes to all apartments in 8 days. I guess roaches infesting the apartment isn't a priority here. We will definitely not renew our lease!
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4 personas encontraron esto útil
Administrador de la propiedad en Creekstone Village Apartments respondió a esta revisión
We appreciate your review and regret to hear about the issues you've been having with pests. We partner with the right vendors who offer effective pest control. Rest assured, our team is looking into your situation to find a prompt resolution. At... your convenience, please feel free to reach out to me directly to discuss this situation in further detail. You may contact me at ublount@murnproperties.com or via phone at 410-544-1154. Sincerely, Ursula Blount, Property Manager