Mira Upper Rock Apartamentos

Quality of the building and its residents has decreased, feels unsafe. Common areas not maintained well and packages are getting stolen according to the community board posting. I was definitely fooled.

I lived here about 4 years in 2 different units. Location is great, immediate highway access & plenty stores around.
My building was in a constant decline, whether it was settling of the walls in my unit or paint chipping/trash/dirty stained carpet in the hallway. Lights not working in the hallway, someone literally stole one of the various artworks from one of the hallways. I would see people sleeping in the lobby. I have seen a man who didn’t seem to live in the building roaming the hallways... from floor to floor. Building 30 the fire alarm would constantly go off, multiple times a week especially in the winter. Pipes were always busting per the fire depts guess as to the reason why. Mira never actually sent anything out in regard to why it was happening. The garage gate was broken a lot. People would let their dogs pee in the elevator and not clean it up. Make sure you do a thorough cleaning & walk through of your unit upon move in because the cleaning crew does not. I had to have my washer replaced due to mold in the machine where initially they just wanted to replace the rubber lining in the front. Chris does a great job of handling things but not everyone in the office is usually on the same page. Sometimes it would seem like nobody knew anything about things going on at the property. I’ve asked basic questions and received confusing responses. Looovvedd having CaVa next door, but those customers do not care about you trying to get to/from home/work. They will park anywhere!! Delivery drivers would leave packages anywhere they seen fit. Also be mindful of the people that use the computers in the common area *building 30* they don’t close tabs & watch extremely inappropriate things. Paid for garage parking & came home to no parking in said garage multiple times. I do know they made changes prior to my move out. Overall I didn’t experience any bugs in either of my units & both units were beautiful! Mira just needs some upgrades and better diligence when it comes to the maintenance of the buildings. Lee mas

Will go off every night prepare for no sleep if you decide to sleep here .

This is by far the worst apartment I have ever dealt with. They constantly gave us unnecessary charges and even admitted several times that we owed nothing. This is an apartment that only cares about money. Even with the pandemic, that's all they cared about. They literally waited and hoped for people to forget to notify them of moving out so that they could charge people more. They don't give you reminders for things in the lease so make sure to read through it diligently. Since moving in, we... had so many issues and ended up contacting the property managers several times. There have been countless times in addition to this one where they demanded money that we didn't owe. They accused us of damage we weren't responsible for when we left. On top of all of this, when you give them any documentation or have any conversations with them in person, they don't honor any of it. You MUST have everything via email and copies of anything you give them, because they will act as if you never had the conversation or never gave them documents. They aren't very friendly, especially when you point out their wrongdoings. They don't reply via email when it's urgent and this is the only way to get things handled, because they will ignore all other discussions. I didn't know how awful this place was until I moved. The apartment I have currently doesn't even charge for damage to the property and fixes it themselves. In the end, the amenities weren't worth the difficulty with the leasing office. They also aren't as close to the grocery store and metro station as they make you believe on their website. You are in the middle of nowhere basically. My current apartment is a 10 minute walk to the metro and is surrounded by restaurants and shops for the same price. You have to take a shuttle to the metro at Upper Rock which adds 40 min to your commute. With the terrible, unfriendly management and risk of similar issues, you can do so much better. I cannot urge you enough to live somewhere else. This place is a nightmare. Lee mas

The management is unprofessional & slow to address issues that need to be resolved. For example, the internet wasn’t working in a common area for three weeks, and it’s still not fixed. I had to notify them several times & she floundered on why it hadn’t been fixed. Her statements were inconsistent. It’s concerning when you have to deal with a difficult unindustrious manager. That behavior just isn’t necessary.