Terano Apartment Homes

Stay away! Nonresponsive maintenance. I reported in September that the ceiling leaked---completely caved in in March (6 months later). Terrible property manager. Four property managers in the last year with zero continuity. This current property manager just makes it up as she goes along. Previous property manager and assistant property manager told me that I would get my entire deposit back with if I met certain conditions--I met those conditions (IN WRITING!) but the new property manager won't... honor the previous property manager's promise and they kept my deposit and billed me thousands more rather than giving me the promised deposit plus interest. And now they're threatening me with collections. I paid rent in full on the 1st (not 5th, 4th, 3rd, or even 2nd!) every single month; I was clean and quiet; and I left the unit in immaculate condition when I moved out. Model tenant, but no appreciation. Spare yourself the drama---stay away. Lee mas

Id give it a negative star if i could!
We moved in over 3 years ago..initailly think were ok ..building was new..BUT
After one year
Uncleaned dog poop in hallways and other food items..for weeks
Staff initially was ok but now are just not helpful and inexperienced at simple tasks
Appliances fail constantly
Rentcafe wipes out profiles and will charge yiu rent even after you move out..beware!!!!!!
Pest infestation with roaches
Noisy
Just stay away

I regret renewing my lease and I'm hoping to get out of it. All the professionals have left (Mozart and Stefanie were amazing--smart, competent, responsive, friendly and helpful) and they're replaced with staff who are unhelpful and belligerent bordering on hostile. I've lived here for a year and a half and loved it when Mozart and Stefanie were there. Now I resent it. They make residents feel like we're an inconvenience--like we are NOT the reason they're there. We pay for package... services--packages small enough to fit in a locker are fine, but they return large packages to sender if you can't retrieve them within 7days from a locked room that only a staff member can unlock. But the office closes before I get home and is understaffed on weekends--and often empty because they're showing units. So good luck. I can't wait to move. Lee mas

I have lived here coming up on two years, I highly doubt I will be renewing my lease. The property is described as "up-scale" and I am still trying to figure out how? For a new building it is starting to look run down fairly quickly. As other residents have mentioned, here are the current issues: 1. Pets - The pets are a huge problem. More so the pet owners. The poop and pee in the stairwells, the hallways, and around the property is out of control. The property management sent out one (1) email... regarding the cleaning up after your pets issue, however, that has not deterred pet owners from treating the inside of the building as their pet's personal bathroom. Its disturbing at this point that the property management has not even considered shampooing the main hallways or stairways in the 2 years that I have lived here. When it gets warm outside the smell of pee is overwhelming . Not sure how pee and poop tie into "upscale" living but lets continue... 2. Cleanliness - The hallways and stairways smell like pee, for the love of sanity and my nose, PLEASE pay a service to shampoo the carpets in the hallways and the carpet in the stairwells. The same streaks (left by someones pet I am sure) has been in the hallway for TWO YEARS. The recycle room and the trash room have stains from the beginning of time - do those rooms get cleaned? Speaking of the trash room - it is possible to get residents to actually put their trash down the chutes versus just leaving it in the room? Asking for a friend. 3. Packages/Mail - Getting your packages is like playing Russian Roulette, 3 out of 5 times you well get your package, the other times they tend to disappear into the ether never to be seen again. Your better off renting a PO box. 4. Property Management - Clueless. Not much more needs to be said there. They tend to seldom have a solution to any issue, so there is that. Example the call in box in the front to give guest access HAS NEVER WORKED since I have been here. NEVER worked. If you anyone comes to see you, you will have to go downstairs to get them. The quality of the service and the building has gone down (significantly). I am just going to make the assumption its from the new owners. I am still trying to find the "upscale" living that is reflected in my rent but not in the actual property. Lee mas

I wanted to wait about a month before writing a review, just incase it was too good to be true.

We are very happy calling the Terano our home. We found the apartment selection process to be smooth and the leasing associate Ashely was very helpful. Our move in was a bit challenging because our unit was the complete opposite side of the building as the loading dock, but Mozart was able to suggest an alternative route for us which we appreciated.

Within the first month the apartment and... building immediately began to feel like home. We feel safe and the building is clean, all maintenance requests were completed in a timely and professional manner. Most tenants have been friendly and there is a great dog community! We enjoyed participating in the community event in the lounge. We have had very pleasant interactions with Stefanie the Community Manager and appreciate how she goes above and beyond for the residents Lee mas