Southport Apartments

The office staff are absolutely horrible. Privacy and respect are things you don't get here.

The actual complex is alright; the folks who actually live here are nice to each other, keep things quiet, the maintenance team is friendly.

But really, please heed what I say. Test the office staff a little before you move in-- you'll see what I mean. Nobody needs someone with control of their housing to be so rude and ineffective in their roles.

Lived here for 21 months. The office staff are extremely rude. Location was great. I filled out the “how are we doing survey” and has been harassed since. Tickets on my vehicle because I wasn’t moved every 3 days. I work from home and travel for work. I also live alone. Refused to schedule my walk through a week before I moved out. Charged me over $1,000 because the bathroom had mold so I clean so much the seal cracked around the tub, scratched on the counter top which you have very little... countertop space and I had appliances sitting on there. That’s impossible and to replace carpet. No one answered my calls afterwards. I have video and photos of proof. Refuse to return my call and kept my deposit. Stay away Lee mas

We have lived in this apartment complex for nine years and the maintenance and the people in the front office have gone way down, especially since COVID. They are not keeping up with regular maintenance as they only allow us to submit requests now if it is an emergency. Also, during COVID they silently changed the parameters of the lease to require a 60 DAY vacate notice instead of the standard 30-day notice. Who knows 60 days ahead if you will be able to close on a house? While there have been... many issues over the years (over a month to fix our AC during July, etc.) this for me is the final straw and has led to this review. Stay away from this and all Edward Rose properties if you don't want to get cheated. Lee mas

I have been living here for two years. Great location, great property. BUT, the walls here are THIN. My neighbors keep me up most days nights blaring their music. If you move here, cross your fingers that you have quiet and courteous neighbors. I would give it five stars if there was a clear way to file noise complaints.

The work staff here was very rude. We went on the tour and fell in love with the apartment. That night we filled out the application and then the problems started. On the next day we emailed the necessary documentation and called to ensure they were received and get an estimate time the process would take.( on the day we viewed the apartment they stated it only took 24 hours) The following days we called to ask for an update being told it was in the processes of being reviewed. On the FOURTH... day we received a call stating they IN FACT did not receive some documents. We happily resent the documents to ensure we could get the apt. FOUR days after we finally received a call stating we were approved and they demanded an exact move in date, to recalculate the rent. During our call the lady we were speaking to was rude to us when explaining the price change, we calmly asked to speak with a manager for further assistance. After being on hold we finally spoke with Barbara who was just as rude when we explained that we sent the documents needed on time. She then rudely stated that she was involved in our application process from the start and never received the documents until 4 days from when we applied. She also stated that she was on the phone with us as we filled out the application which could NEVER have happened due to the fact we applied several hours after their closing time. They were unwilling to honor the original price that was stated on the day the application was filled. We were aware that the rate change daily but were told that the rate of the day one applies is the one that gets honored. They blamed the higher rent price on us after they were the ones that had blown us off each other time we called to check our status, and had originally told us they had the documents. The whole staff there is rude, we were very excited to move in simply, called for an update and were treated horrible. Extremely unprofessional management if they treat future residents with this manner I don't want to know how they treat the people that live there. STAY AWAY. Lee mas