20/12/23
Avoid
This is the first time I've felt compelled to leave a bad review & the first time I've reviewed an apartment complex I've lived in. But this has been such a terrible experience all around that I can't warn enough people in my life to avoid moving here. The story is long but to make it short: we were heavily mislead at move-in, our apartment was not at all what we were told would be and then we were basically told we misremembered what we were told. We have had many issues beyond that including... car gone through, packages stolen, dumpsters are gone through on a daily basis. This is not a safe or quiet environment. We are counting down the days to move out. We have tried to reach out to management 3+ times and the manager has just blatantly ignored us entirely and the other staff has either had a bad or dismissive attitude. At this point we don't care to be in contact with anyone anymore because the lack of care has been made loud and clear and it has been exhausting trying to get any points across. I am not sure why they respond to everyone that leaves a bad review that they take complaints seriously and to reach out because if you do reach out, you get either poor treatment or get totally ignored. It's been beyond disappointing. The only plus here is the maintenance team, which has always been nice. But that is the only bonus. It's worth noting I have lived here in the past before management changed, and it was an entirely different experience then. I had a great experience the first time around which is why I recommend to my husband that we move in here. Biggest regret ever. Please look elsewhere. There are many other options at a better price. Save your peace of mind.
Reseña de Apartments.com
9 personas encontraron esto útil
Administrador de la propiedad en Ramblewood Apartments respondió a esta revisión
We genuinely regret to hear about your dissatisfaction and appreciate you taking the time to share your concerns, Teodora. We want to emphasize that we value your feedback and have attempted to address your issues on multiple occasions, both with you... and your husband. It's important to note that the move-in experience you described involved prior staff, not our current team, and we sincerely apologize for any discrepancies.
We've extended various alternative options to accommodate your needs, which unfortunately were declined. Regarding the issues you've faced, such as car incidents and package theft, we understand the gravity and have implemented measures to enhance security. We are committed to creating a comfortable and quiet environment for all residents.
We apologize if our responses have seemed dismissive, as it's not our intention. Our current management is dedicated to improving the overall resident experience. We appreciate your acknowledgment of our maintenance team and assure you that we are actively working to address and rectify your concerns.
If you're open to further dialogue, we would like to discuss potential resolutions. Please contact us at Ramblewood.Office@peak-management.com or 616-538-4230 if you wish to do so. We genuinely value your residency and aim to make your remaining time with us more positive.
We hope to hear from you.
The Team at Ramblewood Apartments
