4/4/25
BEWARE OF FRANKLIN HELLS/LAKES
This is the worst apartment ever! Let me start off by saying I’ve been staying at the lakes/Franklin for almost 2 years now. The management has constantly changed. I guess the constant changed is the reason that the apartments are so bad but let’s not make that an excuse.I’ve been dealing with an outstanding mole problem in my ceiling. I’ve been dealing with an outstanding mole problem in my ceiling for almost 5 months now. In the process right now of seeking legal action for the negligence,... the unprofessionalism, and pure lack of respect for my time. Tiffany in the front office that answers the phone is an outstanding worker, but the people in a higher position that she’s in are incompetent and have no respect for anyone else’s time. Zelle or whatever the new manager’s name is is very rude and doesn’t care about anyone’s time. Purposely created a meeting with me for the mold problem and brush me off. I’ve called off of work at least six times to get this situation in my apartment Rectified but it seems that Frank/Lake has no intent on fixing the situation. Anybody that’s thinking about moving to Lakes/Franklin your chances of living in in a cardboard box. It’s way better than moving here. And it’s not all Franklin‘s employees. The maintenance man do their jobs to an extent shout out Carlton, will, and Brett. Everyone else in the front office that’s not care about their job and does not care about the residence at Franklin/lakes horrible place to live and I’ve lived in many places around the country. This by far is the worst. Super frustrated that I can put a zero star under this review because that’s exactly what they deserve
Reseña de Apartments.com
Administrador de la propiedad en The Lakes respondió a esta revisión
Hello,
We regret to hear how frustrated you’ve been, and we truly regret that your experience has led you to feel this way. We understand how frustrating it is to deal with ongoing issues in your home, and we want to be transparent about the steps... we’ve taken to address your concerns.
While the lea k appears to have been occurring for some time, it was first reported to our office at the end of January. Once notified, repairs were completed on February 7th, and we were not made aware that the leak had returned until you submitted a work order on March 24th. Unfortunately, a scheduled drywall repair on February 24th was missed by our contractor, and we weren’t informed, further delaying resolution.
We attempted to enter your apartment on March 25th to assess the issue, but due to a loose dog and no one being home, we left a notice and were unable to proceed. Since then, we’ve continued working to coordinate repairs.
We remain committed to completing the necessary repairs and working toward a resolution. Should you wish to speak further, we ask that you please reach out directly to the on-site management team so we can ensure clear and productive communication moving forward. Thank you.
