19/11/24
Do Not Move Here
Management sent me on a run around for a month and a half when bees were entering my home. Kept saying pest control comes on Thursday but every Thursday pest control never came by to check anything out. So, I went to the office and cut up because I have kids and every day I killed 2-3 bees in my home for a month. They called the police and the police in formed me to not pay rent and or call pest contorl on my own and give them the bill. However, they sent me a notice to vacate 4 days later.... Because i got loud with them about not doing anything to fix the bees. Then they had the nerve to send pest control to my door after the notice to leave. Which was on a Wednesday which is what i had been asking them to do for a month. they take forever to fix things. Management is rude and they act like they do not care. the rent is high for them to not fix anything or at least try. dish washer was broken for a month, and they took a month to decided they were going to replace it. Mold was growing in my shower no matter how much i cleaned it and they did nothing about it.
Reseña de Apartments.com
Administrador de la propiedad en The Reserve at Southgate respondió a esta revisión
Hello,
Thank you for sharing your feedback. We understand your frustration and sincerely apologize for the inconvenience you've experienced. Our goal is to address all maintenance issues in a timely and effective manner, and we're sorry that this... was not your experience. Please know that we take your concerns seriously and will continue working on improving communication and responsiveness. If you have any further issues, we encourage you to reach out to us directly at wecare@beaconmanagement.com so we can learn more about your experience and how we can assist you further.