The Pines of Cloverlane Apartments

I have far too many complaints about this place. The show room apartment they let you tour is far nicer than the apartment building you'll move into. The hallway of my apartment has stains all over the walls and carpet that nobody has tried to clean up. The hard wood floors to my apartment had water damage from when I moved in, so the floor caves in. When I first moved into my apartment, the lock to my apartment door broke and I went to the office to get help to get back in. I was locked out... for 4 hours before management called someone to come and fix it. When I asked to call a locksmith, everyone from the office continued to just pull on the door handle thinking it would magically open and told me, "you're frustrated? we're frustrated too." instead of calling someone to help. I put in a maintenance request to fix my dishwasher when I moved in, and someone didn't come until 3 months later. My heat to my apartment wasn't working all winter so I called maintenance, and they claimed they fixed it, but my apartment was still 50 degrees in 20 degree weather. When maintenance came to fix this, one of the maintenance guys tried to ask me out. The front door to the apartment building doesn't open all the time with the key. The door gets stuck and I end up locked out until someone from the building hears me trying to get in and comes out to open the door for me. Save your money and don't come here. Lee mas

DO NOT RENT HERE!!!! Would give zero stars if I could. There is no maintenance staff whatsoever. Even the regional director told me that the complex currently has no property manager and no maintenance manager. You can submit as many tickets as you want over months and then contact the office several times but still NOTHING gets done. The place is falling apart. There is a leak in my apartment that hasn't been fixed for months. The last leak was in my closet last year and it took over a year for... them to fix it. I couldn't use the closet for that time due to all the mold. There is an insect problem every year which they also do nothing about. This year there is earwigs everywhere, last year there was black crickets literally falling out of the vents in my apartment. There is a crazy amount of dust because they have never cleaned the air ducts, hence the insect problem also. The garbage overfills the dumpsters every week and goes all over the parking lot/ponds. The apartments are so old that the doors are literally splitting in two (they won't fix that either). Everything is broken in the apartment, there is an endless list. You will absolutely regret it if you move in here. I'm moving out ASAP. Lee mas

The least compassionate, inattentive and money hungry place I’ve lived in Michigan.

The office will email residents almost every week about new charges their expecting of residents but remain unattentive to the property. There’s dog poop on the property that’s remains for seasons. Trees and branches fall and maintenance does not clear it for months. Maintenance does not ice the sidewalks often during snowfall so be careful.

Their management office is extremely unhelpful. If you have no other... choice for a place to live and are considering this location: ASK questions but just make sure to read all of your lease because the employees at the Pines will not try to help you! In my last rent, after communicating with employees at the pine to ensure I did everything correctly, I was charged an extra $200. When I called to get some help and understanding, I was told from the manager and an employee “well it wasn’t included in the 60 day notice form and I can’t sit and walk through things with people when they want to move out”. I don’t believe it’s a lot to ask for compassion and an ounce of empathy in a space that I have lived at and paid rent to on time each and every month. This was probably one of the worst living experiences I’ve had in the state of Michigan.

For clarity on subletting (if you’re wondering) because the lease is not clear: They do not allow subletting. Lee mas

Staff of nice, my apartment building has no current issues and if it did I believe the apartment complex would take it seriously. I have not had a bad experience with anyone here it’s great so far !

I started off with a very optimistic attitude coming here. Staff was nice and helpful and the community so far has been nice. When I moved the floors were renovated so that was awesome. I got a new sink in the bathroom, but they chipped it. The dishwasher is broken and doesn’t drain. I don’t know how that passed any inspections before I got the keys. Worst of all my patio door can’t lock, and there’s a major draft coming in which worries me how I’m gonna heat the place when it gets really cold.... So little by little I’ve been more and more disappointed. The buildings are older, so I understand not to expect perfection, but it’s been over 2 weeks since I moved in and all of these issues are yet to be fixed. I’ve felt forgotten almost. Lee mas