Zen Chaska Apartamentos

I love it here but… Maybe this is how all apartment complexes are run but I really hope not. Or in the future maybe Zen can be the good example. We just lost another facility leader. I have been here 4 1/2 years and love my apartment, but I think this puts us at about eight new people in that position in the time I’ve been here. Some of them were not meant to be here in the first place, but I am specifically talking about losing Diane. It seems some of the rules that position are archaic and... certainly not how business is being run now. These people when, they are here, are given absolutely no responsibility to make decisions when they are among us 24/7. They certainly have a better understanding of day-to-day life here in the building than the people who come here and walk around a few. times a year. Especially in Diane‘s case because she was able to hit the ground running, easily learned the Zen computer system and made decisions based on facts and seeing a need instead of $ signs. I don’t have an accurate percentage of empty apartments, but I do see people moving out and seldom see people moving in. We will be at a great disadvantage without having Diane here. We also have someone new in maintenance. This is probably the eighth person we’ve had in that position as well. Now, we have Brian. He is very competent, professional, and also personable. If we lose him it will be a deficit for us. I know there have been varied reasons why that position has to keep being filled, but if part of the reason is because of not providing a living wage for the amount of work one person does to take care of all their responsibilities is also sad. How many levels of bureaucracy are there before you get to the building level of management? Basically, at the building level the only responsibility they have 100% of their day is to listen to complaints and figure out a new way to say their requests have been denied because there’s no money. I understand this sounds negative but again, I love my apartment and I have made some good friends here in the last 4 1/2 years but these are questions I struggle with. Can’t some of these questions be looked at in depth to see if there’s a way in 2025 that normal operations and procedures can be looked at? Why can’t we be the example and the exception in apartment living? Lee mas

Excellent Diane and our new maintenance person are very good. Thank you!

EXCELLENT I am so happy! Brian is the best we’ve had in years. Very professional, great attitude and and didn’t quit until he knew everything was perfect .

Do you love to smoke every 20 min? Hate going out in the cold? Well this is the perfect place for you. Kick back in your recliner and enjoy smoking a full pack right in your living room with zero consequences. Complaints do absolutely nothing. They just tell you they can’t do anything. Plan on ordering a package? Good luck getting it. Chances are it’s stolen before you even get notified of the delivery. This has been bad for the last few years. Plan on parking in the garage in the spring/summer?... Forget it. Annual flooding of the garage every year and we can’t park there. Water and sand coming up through all the support pillars. Constant water leaks from pipes in the garage. Water shut offs are very common. No water softener. New manager and maintenance every month or two and good luck dealing with them. They just want your rent money. Altercations have happened with residents with zero consequences, like the last reviewer mentioned. Some of the elderly are scared to leave their unit once the office closes because of certain residents. Alarm system for the building is always broke. Elevator is down all the time. I will say that I like my unit, but that’s where it ends. I’ve been here 7 years and it’s gone so far downhill so fast. Upkeep of the building is non existent, just like the rules here. Lee mas

Wall repair The contractor that came in to do the repair was extremely professional worked very quickly but thoroughly and I would not mind having that person do any further work that’s needed.