Andover Park Apartamentos

Ever since moving into this apartment it had been absolute hell. I have had a persistent pest control problem since before moving in which management refuses to acknowledge after repatedley communicating that pest control services have not been helping. It took weeks to recieve the proper mail key and mail box information. They knowingly violated the lease agreement and refuse to acknowledge it or admit to wrongdoing. Contacting the leasing office is absolutely useless and the staff is clueless... or rude, the property manager, Atleigh is not there at decent times to address the issues and does not return phone calls or emails. And contacting coorporate through the email or phone number provided does nothing as nobody responds after an empty promise of a callback. Lee mas

Once again the office is closed during a weekday. It barely snowed. Why is it closed? As a resident, it is very frustrating that the property manager or assistant manager are rarely in the office, either leaving early in day or just not being there for multiple days during the week, to handle issues like simple maintenance items that are taking months to fix.

I specifically keep getting told that the part for my dryer is on back order. I know this is not true because I’ve found the part online... that is available for order from multiple vendors. I also know this because I work for an appliance repair company. I’ve talked to many other residents that say the same thing about their maintenance requests not being handled in a timely fashion.

What does the company do with all of our rent money? Part of that money should be being used for upkeep of the property. It seems more like management is lying to us residents about these things. Perhaps, the real issue is that the company either doesn’t want to spend the money on the property or has no money from being severely mismanaged. It’s outrageous that corporate hasn’t gotten involved with all these issues.

I mean seriously I’ve lived in cheaper luxury apartments managed and maintained better. Heck even when I was younger living in low income apartments it was better than Andover Park “Luxury” apartments current status! Lee mas

Lived here for 12 years. For most of that time, it was very nice. However, for the past year, it's like pulling teeth to get them to address maintenance issues. I've had standing water in a dishwasher that won't drain for exactly 1 month as of today. Along with that, the refrigerator has also been leaking for over a month. I submitted work orders, sent an email, and called them (3) times. Still nothing. So if you move here, be prepared for maintenance issues to go unresolved for extended... periods of time. Lee mas

Brown recluse spiders. No pest control but maybe you pay for it anyway.

Once you have signed their lease, they will forget you exist. Expect to fight to get maintenance done.
Face passive aggressive management, who literally get defensive and reactionary at their resident’s complaints.
People have had to move into apartments that had not been cleaned or upgraded. People have had to wait several days to weeks to get maintenance to fix something. If your AC is out, it is not considered an emergency. Older people and people with health conditions should be aware of... this.
The staff told me after my AC had been out for 5 days, to just “Hang out at the pool, until we get to you”.
Excuse me, what???!!! Lee mas