Andover Park Apartamentos

Once again the office is closed during a weekday. It barely snowed. Why is it closed? As a resident, it is very frustrating that the property manager or assistant manager are rarely in the office, either leaving early in day or just not being there for multiple days during the week, to handle issues like simple maintenance items that are taking months to fix.

I specifically keep getting told that the part for my dryer is on back order. I know this is not true because I’ve found the part online... that is available for order from multiple vendors. I also know this because I work for an appliance repair company. I’ve talked to many other residents that say the same thing about their maintenance requests not being handled in a timely fashion.

What does the company do with all of our rent money? Part of that money should be being used for upkeep of the property. It seems more like management is lying to us residents about these things. Perhaps, the real issue is that the company either doesn’t want to spend the money on the property or has no money from being severely mismanaged. It’s outrageous that corporate hasn’t gotten involved with all these issues.

I mean seriously I’ve lived in cheaper luxury apartments managed and maintained better. Heck even when I was younger living in low income apartments it was better than Andover Park “Luxury” apartments current status! Lee mas

Lived here for 12 years. For most of that time, it was very nice. However, for the past year, it's like pulling teeth to get them to address maintenance issues. I've had standing water in a dishwasher that won't drain for exactly 1 month as of today. Along with that, the refrigerator has also been leaking for over a month. I submitted work orders, sent an email, and called them (3) times. Still nothing. So if you move here, be prepared for maintenance issues to go unresolved for extended... periods of time. Lee mas

Brown recluse spiders. No pest control but maybe you pay for it anyway.

Once you have signed their lease, they will forget you exist. Expect to fight to get maintenance done.
Face passive aggressive management, who literally get defensive and reactionary at their resident’s complaints.
People have had to move into apartments that had not been cleaned or upgraded. People have had to wait several days to weeks to get maintenance to fix something. If your AC is out, it is not considered an emergency. Older people and people with health conditions should be aware of... this.
The staff told me after my AC had been out for 5 days, to just “Hang out at the pool, until we get to you”.
Excuse me, what???!!! Lee mas

WARNING: Stray away from this apartment community.

First, I have been here for about a quarter of my lease and have regretted it since signing. Started with them doing the old switcharoo on me when I signed my first lease and had me sign for a more expensive unit after looking at my income/credit, which was idiotic by them to say the least..they put me in the same building as the apartment I originally signed for and NO ONE has moved in since!!! Spending $150 more because of this reason. Not to... mention the unit before was a 10month lease and after signing saw they switched it to a 13month lease and they would not honor the 10month period I signed on the other unit.

Secondly, toilet has a slow leak, washer only puts out hot water which has ruined a few pieces of clothing, dishwasher holds water from time to time in the bottom, refrigerator is leaking black from the bottom….etc. They didn’t even inspect the apartment before I moved in. There was road salt from the winter everywhere and some glue on multiple areas of the laminate flooring they installed during “renovation.”

Lastly, be prepared to pay about $80 more on water/sewage/pest control/trash per month. Common fees but way too expensive. Not to mention the $40 convenience fee they charge to pay online and they no longer take checks or cash for paying rent.

Terrible management. Hidden fees. Mediocre apartments.

Only positives are having Costco a block away, shops within 10min drive time, and it’s located by multiple highways. Should have done more due diligence before signing and knew after they switched units on me this would be the type of experience I would be living in for a year of my life. Lee mas