14/4/25
Verified Renter
I think the staff are amazing and truly appreciate their willingness to work with residents, especially during challenging times like falling behind on rent. They’ve shown flexibility and understanding, and most maintenance issues are handled within 24–48 hours, which I value. However, there’s a disconnect in communication. Important updates aren’t always shared clearly or promptly, which can be frustrating—especially with recurring issues like lock and heating problems. I was once locked out... due to a faulty lock and told to contact a locksmith, even though I had my key and hadn’t damaged the door. That situation wasn’t a true lockout and created a major inconvenience and safety concern, especially as a single mother with a toddler. It was resolved the next day after I emailed management. Despite this, I love the location—it’s peaceful, quiet, and feels safe for me and my daughter. With better communication and consistency, this would be an ideal place to live.
Reseña de Apartments.com
Administrador de la propiedad en ReNew Centennial respondió a esta revisión
Thank you for your detailed review User. We appreciate your feedback and are glad to hear you value the staff's dedication to our residents. We also understand the importance of clear communication and acknowledge that there have been instances where... this has fallen short of expectations. We take your feedback seriously and are committed to continuously improving our communication processes. We strive to address maintenance issues promptly and are disappointed to hear about the lock issue you experienced. Your feedback will be shared with our team to help us further enhance our service delivery. We're glad you enjoy the location and that it feels like a good fit for you and your daughter. If you have any specific concerns or suggestions in the future, please don't hesitate to reach out to us at renewcentennial@trinity-pm.com.
