Nova at Biltmore Park Apartamentos

I’m going on my 3rd year here, and the name/ownership of the complex has changed for the third time (I suspect shady business here, based on their apathy towards the residents).

I have not had heating in 7 months (failed in February) and it has not been addressed. The same maintenance person has checked it out, acting as if they’ve not seen this unit before, then tells me I’ll need a replacement and to call in two weeks. We gave up calling after 4 months. There’s only a 1% chance they answer... the phone, and a 100% chance they act like they’ve not heard about this issue until now. Prior to this, we had gone about 3 months (2 months consecutive, then a separate month) with no A/C. Getting them to do anything about that was like pulling teeth.

They have made many tiny, unnecessary changes (new light fixture, removing kitchen cabinets, replacing perfectly good drawers and cabinets) only so that they can claim they ‘improved’ our community and charge us more. Several of the changes made were, objectively, downgrades. For example, they replaced our perfectly good bathroom drawers with ones that are about an inch to narrow to fit the vanity. They gave us a bathroom light fixture that has flickered since it was installed.

Overall this otherwise lovely apartment complex is completely overshadowed by the greed and lack of interest from the management team. Do not rent here, no matter how nice they make the demo unit look! Lee mas

Trying to detail this poor rating but keeps getting rejected.
Basically renovations cannot cover up age of units.
Office staff does not communicate adequately.
Trash, dog refuse everywhere.

I’ve been here for over 6months now and o have lots of concerns. They charge you 30$ a month for trash pickup and the trash guys do t even follow their schedule. Dog park gates are broken and I’ve had dogs ESCAPE and run at me. AC never works. Thin walls. Cheap paint that bubbles up in the bathroom from steam, out dated apartments. No overheard lighting in the apartments. They cut ALL of the beautiful trees here including a beautiful dogwood that helped with privacy but now you can see right... into your neighbors living room. Amazon guys leave packages on the floor of mail box room FREQUENTLY. They say they’re doing a “beautification” project to the property but have left wood shaving piles and stumps were pretty trees used to stand. Too expensive for too little. Lee mas

The apartment complex has been under so many changes it seems like a completely different place! All new renovations, buildings painted, new signage, trees trimmed and so much more. Still so close to everything and a wonderful new staff. Ashley the manager is so pleasant and you can tell she loves her job. How refreshing. Love it here. Don't be afraid to try it out. Everywhere in Asheville is expensive but this one is close to everything.

The property itself is nice, but poorly maintained since the new property management company took over in Oct 2023. They raised the rent for every apartment available by $300, and spent the money on cut down trees and repainting the buildings. Trash bags get piled up in the parking lot about once a week instead of the regular pick up that we pay for. The property is littered with trash. Pay extra for pets, but the dog parks aren't maintained, the gates are broken and half of them don't close.... None of things we listed that needed to be fixed when we moved in, have been fixed. And when they do renovations, they damage something else on the way out. Absolutely not worth the money. Lee mas