Arwen Vista Apartamentos

I’ve waited a long time to write a review because I wanted to give this property grace and time to right their wrongs but they have done everything but. Come move in day, my floors weren’t finished. I drove from California and could not move in the day I was supposed to, couldn’t move in that weekend. Come Monday, when I got to my unit it was completely filled with dust and dirt from them putting in the floors. I had a 1 year old at the time. They came and cleaned and painted which mean I had to... wait even longer because of the fumes… it’s been terrible time turn around for maintenance request since I’ve been here. Both of the managers that have been here have been rude, dismissive, and nonchalant with all of the things that has been going on. I would not recommend this property to anyone. Especially single moms and families. It has been a nightmare. The leasing agents and the new maintenance staff are amazing and I hope things get better at this property sooner than later. Thank you Taki, Kay and Josh for all they do to try to make this property better. Lee mas

They show you a model apartment that looks nothing like what you’re actually getting. The amenities look great on the tour but nothing actually works. There’s been turds in the gym bathroom for over a week. There’s big garbage bags and trash on the building steps.

You’ll regret moving here. Management is rude, lazy & unorganized. They don’t own up to their mistakes, and won’t refund you when it’s their fault. If my boyfriend wasn’t a contractor the apartment might’ve fallen apart by now because maintenance never comes. If I could rate a 0, I would

Make sure you take pics of your apt the day you move in. They charged us for the old carpet we had from day one. We showed them our records of proof that the carpet wasn't new. Now 4 months after moving out we still waiting for our reimbursement.BAD MANAGEMENT

My car was towed and I’m a resident. I was finally able to speak to someone at the complex today and they’re beyond unprofessional. You know the feeling you get when you aren’t even provided the bare minimum of customer service? That’s how I felt today. No exaggeration, the MANAGER and another employee yelled at me. They’re refusing contactless parking pass delivery, so anyone fearing Covid-19 or with anxiety steer clear of Arwen Vista. Also the woman who answered the phone told me my messages... sent in the portal are ignored. :( why is the messaging available if it won’t be read? The woman said it goes straight to the manager, so why aren’t they being addressed?? Poor communication can make a living situation so stressful. Steer clear guys. Lee mas