Citra Luxe Apartamentos

The apartment was not move-in ready, it was dirty and damaged. The appliances did not work and the bathroom fixtures were either broken or moldy, took multiple maintenance requests to be remedied. The gym floods on the bottom floor when it rains. Mold growth on every window because the windows leak when it rains, we put in a maintenance request for that and all they did was re-caulk over the existing caulk and spray paint the mold and water stains. We live in an ADA apartment and every... strobe-light fire alarm in our apartment has been painted over who knows how many times. My mother, who is physically disabled, came to visit and had a hard time doing basic tasks in this apartment even though it is supposed to be handicap accessible. You can't even load the dishwasher, the door opens directly in front of the sink with only a few inches of room between the sink and the fully opened dishwasher. And most recently, the stairs leading up to floors 2 and 3 of our building were falling apart. Several residents had notified them by maintenance requests in starting in Aug 2023 that there was water and structural damage to the stairs, mgmt repeatedly marked the requests as completed and never actually did anything to fix the issues. Until recently when a piece of the stairwell broke and fell on top of a resident's family member. The second and third-floor residents were given 24-hour notice to vacate their apartments and move into a hotel for construction, but, the 4 families on the first floor were given zero notice of any of this and did not even know construction was happening. First-floor residents were not given the option to move their families to a hotel even though the construction blocked access to our front doors. Mgmt has given multiple residents conflicting information regarding the construction. It appears that all they have done on the stairwell is a band-aid job. It doesn't appear that they did the work properly there are still parts that have water damage. Lee mas

The apartment was not move-in ready, it was dirty and damaged. The appliances did not work and the bathroom fixtures were either broken or moldy, took multiple maintenance requests to be remedied. Our water has been shut off multiple times with less than 12 hours notice. The 24/7 gym and package room has been shut down multiple times, once for several weeks with the only time for access between 9a-6p M-Sat (office hours). The gym floods on the bottom floor when it rains. Mold growth on every... window because the windows leak when it rains, we put in a maintenance request for that and all they did was re-caulk over the existing caulk and spray paint the mold and water stains. We live in an ADA-accessible apartment and every one of the strobe-light fire alarms in our apartment have been painted over who knows how many times. My mother, who is physically disabled due to a stroke, came to visit and had a hard time doing basic tasks in this apartment even though it is supposed to be handicap accessible. You can't even load the dishwasher, the door opens directly in front of the sink with only a few inches of room between the sink and the fully opened dishwasher. And most recently, the stairs leading up to floors 2 and 3 of our building were literally falling apart. Several residents had notified them, along with putting maintenance requests in starting in Aug 2023 that there was water and structural damage to the stairwell, management repeatedly marked the requests as completed and never actually did anything to fix the issues. Until recently when a piece of the stairwell actually broke off and fell on top of a resident's family member. Starting February 25, 2024, the second and third-floor residents were given 24 hours notice to vacate their apartments and move into a hotel for construction, however, the 4 families on the first floor were given zero notice of any of this and did not even know construction was even happening. First-floor residents were not given the option to move their families to a hotel even though the construction completely blocked all access to our front doors, and we were required to use back doors. Management has given multiple residents conflicting information regarding the construction. It appears that all they have done on the stairwell is a band-aid job and it doesn't appear that they actually did the work to properly address the safety issues because there are still parts of the ceiling that have significant water damage to them. Lee mas

Have a six-month lease from July 2022 which ends January 2023 and I’m so thankful I only did a six month lease. Writing this review today because of my horrible treatment in trying to get the dishwasher repaired. This review is the overall experience, and we have pictures to back up the condition of the interior. Doing the move in walk through, they had attempted kitchen and bath cabinet upgrades however, the cabinets were very poorly installed, are crooked and don't close properly. Opening... the oven, we found a bag of stove burners in there in addition to the ones placed on the stove. Any wall damage they attempted to repair looks like a small child did the repair. Parts of the floor are mushy which you can feel when you walk on them which makes me wonder about the condition of the sub floor which is probably rotting. The front door is so poorly installed I have to literally put my shoulder against the door and push hard to open it. The living room ceiling fan light was removed at some point and not replaced so there is no light in the living area and the windows in that area are very small. The second bedroom ceiling had a fan installed at some point however, they must have taken it out and did not replace it. The bedroom window has an unrepaired bullet hole in it. The bedroom door is so poorly installed it won’t stay open. There is paint on the towel racks and dripped on the floor. Our unit has a garage and we requested a second garage door open which they had to order and took two months to arrive. The dishwasher stopped working and they had to order a pump, which is ridiculous they don't have them on hand, so I was told condescendingly by Mariam to use the sink and the pump might arrive next week which will be over 2 weeks without a dishwasher. The package locker is inconveniently located, you must walk around the office building, go downstairs, walk to the back of the basement to pick up your packages. The dumpster area is always a disaster with trash laying everywhere around the dumpster. As mentioned in other reviews, cockroaches are a problem. I would never recommend Citra to anyone. Lee mas

My wife and I have lived here for 8 months, and our stove top has not worked properly the whole time. Numerous work orders put in only to be closed out with nothing being fixed. Multiple in person visits from me and my wife to the office. Last time I was was in the office the manager looked me in the eye and said she would personally go to our apartment with maintenance the next day. Lie. That was a month ago. None of the burners work. Worst part is management doesn’t care.

I’ve been here since 12/2008 and have seen this complex go through ALL the works. I must say- my favorite- is Brooke becoming the property manager. She is young and enthusiastic. She’s getting food trucks and even a mobile nail salon in the community! I appreciate her for the efforts she’s putting forth improving this.

Residents are rough- we are all different personalities but honestly I love living here and I’m probably the most difficult person to impress.