Gateway West Apartamentos

Maintenance takes months to fix any issue, even if that issue is 2 out of 4 elevators are broken. Their package lockers broke, so now they just let people steal packages from the mail room instead of fixing them or coming up with a better solution. The hallways are always covered in trash and half the amenities don't even work.

Lived here since Dec 22, the elevator has been down over 25times for the longest stretch being 5 weeks. Water disaster recovery vendors are at the property more often than not. It’s common for homeless trespassers to be on property, I have seen used drug paraphernalia left over from them. AC in hallway does not work. Packages are often opened and or stolen. Property management is completely inept.

I lived here for about 2 and a half years (summer 2021 - fall 2023). I liked my experience for the most part. Thought it was one of the more affordable apartments close enough to everything in Uptown. You've got a solid 10-15min walk to the heart of uptown but there are a couple bars and the football stadium are even closer of a walk. If it's hot or cold enough outside you'll find yourself wondering if it's worth walking the 3/4 mile into uptown or ubering just to not be drenched in sweat/frozen... solid. Not entirely sure when it happened, but there was a change in management about halfway through my time there and there was a noticeable change in the availability and helpfulness of office staff. There were a number of times I'd call the office multiple times and get no answer only to walk downstairs and see people working in the office which was weird. You used to be able to have a guest pass to have visitors park for free but they did away with those and started charging for guests and presented it as a favor that they were giving us 2 hours free for guest parking. Ended up being ~$20/day which is insane for a guest at the place you're living. There is street parking near the building but it's very inconvenient. This past summer the pool was closed the entire summer until a handful of weeks before fall because ??? There were a couple weeks (maybe 4-5) where there were repairs on the sides of the building and there was scaffolding right outside the windows and balconies and there were times I'd leave the blinds open and see the workers looking in. Never got any heads up or explanation about what was going on. I lived near the main elevator of the building and whenever that went down (which happens decently often), it'd be quite a walk from one of the other elevators. On a positive note, when I'm inside my apartment, I *never* hear what my neighbors are doing inside theirs. I've walked outside to the hallway and have heard them playing loud music but as soon as I got inside mine it's always been quiet. I lived on the top floor so can't speak about noises from above really. You're near the city so you'll hear the noises of the city at night. Distinctly remember hearing some gunshots and seeing several police cars maybe a mile or so away one time. All in all, some good some bad, more than anything else charging for visitor parking would make me not stay here again but it's a solid monthly rent for the proximity to the city. Lee mas

Other than the gym finally being finished and being in Uptown, that’s the only thing good about this place. In my 1.5 years living here the pool has been unusable for a total of a year… Hallways always smells like Trash and Gnats constantly in elevators and hallways which lead to them getting into apartments. You would think making all this money from leases they would give back and improve features you were told were being upgraded when you toured or Atleast maintain other features they... already had like the pool. Convenience is awesome but not at the price of being embarrassed anytime you invite friends over.. smh I now know the area a lot more and would work a few more hours a week at my job or doing Lyft to cover the difference in price if I more more towards Southend area. Don’t make the same decision I did Lee mas

All I have to say is the pool has been closed all year and still no sense of urgency. Better look elsewhere for luxery!!!