27/1/25
Verified Renter
My roommate and I had an extremely difficult move in experience. Largely due to our leasing agent giving us ample amounts of misinformation, as well as neglecting to give or failing to know critical information. It’s impossible to get a timely response to emailed questions or requests, but the office staff is very helpful if you go in person. Everyone else in the community, besides our leasing agent, has been helpful and very kind, so thankfully that has helped save it! The facility itself is... beautiful, safe, and well kept in my opinion.
Reseña de Apartments.com
Administrador de la propiedad en The Ascher respondió a esta revisión
Thank you for sharing your honest feedback. We sincerely apologize for the challenges you and your roommate faced during your move-in process. Providing clear and accurate information is a priority for us, and we regret that your experience did not... reflect that. We will be addressing this internally to ensure better communication moving forward. On a positive note, we’re glad to hear that you’ve found the rest of our team and community to be welcoming and helpful. It’s also great to know that you’re enjoying the facility and feel safe here. Your experience matters to us, and we want to make sure you feel fully supported as a resident. If there are any outstanding concerns or anything we can do to assist you further, please don’t hesitate to reach out. We truly appreciate your feedback and the opportunity to improve.
