19/11/24
No Community Here
The Positive: The maintenance manager is exceptional. He responds promptly, possesses extensive knowledge, and is always courteous.
The Challenges: While the maintenance team puts forth great effort to maintain the property, it seems that some tenants are less concerned about its appearance. There have been instances of excessive litter left outside the compactor due to improper usage, which often results in the compactor being out of order on weekends. Additionally, there are frequent... instances of pet waste on the grass and sidewalks, leading to an increase in flies. Some tenants allow their pets to roam without leashes, which poses safety concerns. The swimming pool has also faced frequent closures during the summer due to safety hazards, such as broken glass, and when open, it can be crowded with unsupervised children. The office staff's service has been disappointing compared to my previous renting experiences. Although they express a desire to foster a community atmosphere, their recommended response to various issues often includes contacting law enforcement. For example, if a neighbor fails to clean up after their pet, uses the trash compactor improperly, or has children unsupervised in the pool area, the suggestion is to call the police. Despite having a resource officer on-site, his ability to assist is limited due to jurisdiction. There is a frequent police presence due to the ongoing recommendations to involve them. The office sends multiple emails weekly regarding issues like trash collection and parking, but they often follow up with paper notices that clutter the community. Additionally, their policy for notifying tenants about entering apartments provides a broad timeframe during office hours, which can be inconvenient. Furthermore, while tenants are required to use Spectrum for internet services, it seems that options for promotional deals are limited since the billing is handled through the apartment complex. Cell service is limited in this area, necessitating Wi-Fi for calls, making it particularly challenging during power outages.
Reseña de Apartments.com
Administrador de la propiedad en Amelia Station respondió a esta revisión
Hi Tessa, thank you for reaching out and bringing your concerns to our team's attention. Keeping our property clean is a community effort and, while our team does all they can to maintain our grounds, we also rely on residents to pick up after their... pets and follow our community's policies regarding waste and amenities. If you notice any problem areas in the future, feel free to reach out and let us know so we can address them. We invite you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com so that we can personally walk through your concerns and work to improve your experiences at our community. Our team's goal is to provide a high-quality living experience here, so we hope to have a chance to speak with you about your feedback.